Jiffy Lube

4.6
572 reviews

About

Oil Change Service StationCar Inspection StationCar Battery StoreTire ShopJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Spokane. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
13021 E Sprague Ave, Spokane, WA
99216, United States

Hours

Reviews

4.6
572 reviews
5 stars
451
4 stars
62
3 stars
21
2 stars
8
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently praised the quick and efficient service, often noting they were in and out in under 30 minutes.

Staff Friendliness

Many reviews highlighted the friendly and professional demeanor of the staff, contributing to a positive customer experience.

Transparency

Several customers appreciated the honest communication regarding necessary services without feeling pressured to upsell.

Customer Loyalty

Many customers expressed their intention to return, citing consistent positive experiences and trust in the service provided.

Mixed Experiences

A few reviews mentioned negative experiences, particularly regarding upselling and service delays, indicating some inconsistency in service quality.
  • CC
    Candi
    3 days ago
    5.0
    These guys were efficient and def know their ish. Thank you
  • HN
    Hilbert Henry San Nicolas
    4 days ago
    5.0
    Awesome customer service. Will continue to go here for the foreseeable future.
  • CL
    christopher leavitt
    4 days ago
    5.0
    Jacob, Scott and Klaus did an oil change on my company’s work rig. Got us in and out real quick and were super friendly
  • KO
    Kailey Olson
    5 days ago
    1.0
    My family has gone to Jiffy lube for all our cars to get our oil changed for many years because we have always gotten great service but today made me never want to go back again. I went in today to get a routine oil change and one of the technicians dropped my oil cap in my car and did not inform me of the issue until I had already sat there for 30 minutes. Then one of the technicians(Ninja) came over and informed me that they had dropped the cap somewhere in my car and needed their manager to come help them get it out. The manager came over and spend a good 20 minutes trying to get the cap out of my car. A little bit later Ninja came over to tell me that the cap was in an area of my car that was really hard to reach so they would just replace the cap for the time being because they couldn’t get the cap out. After they changed my oil, they put my car back together and tried to send me on my way. Before I left I wanted to clarify if my oil cap had been removed or not and technician who came to collect my payment told me yes. I asked again to clarify if they had gotten it out and then the technician said “oh no, we didn’t get it out but it will be fine”. They then gave me no receipt or information about my car or what needed to be serviced as they usually do and tried to get me out of there as fast as possible. I paid and left very disappointed in the service I received and was scared to drive my car because I didn’t want the cap to melt. I felt as though they were banking on the fact that I was a girl and I didn’t know anything and I was just going to go along with it because I am just a dumb girl! But my question now is if they aren’t going to get it out when who will and how am I supposed to know that where they dropped the cap isn’t going to lead to further issues. When I got home I had my dad call the shop and the manager said that I didn’t get a receipt or any of the other paperwork because their printer was broken and he was under the impression that they had gotten the cap out of the car but he didn’t know all the details because he was at lunch while this was going on. The manager stated that we should have gotten an email with all the information but that paperwork conveniently left out the fact that they had dropped the cap and left the cap in my car. I also wonder how the manager could have been at lunch and unaware that it was not removed but also be under my car at the same time???? To be completely honest they made me feel unsafe driving my car and made me never want to return. My car gets frequent oil changes due to is age which used to be service by Jiffy lube but will now be serviced by someone else. The only positive part of the experience was the technician Ninja because he was one only one who was honest with me and kept me up to date on what was going on. I think Ninja should be promoted to manager because the current manager doesn’t really seem to care about their customers or that his technicians are allowing customers to leave without cleaning up the messes they created.
  • GC
    Grayson Caldwell
    Jan 5, 2026
    5.0
    The workers were very friendly and super quick workers!! I will definitely come back for another oil change.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service