Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Seattle. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Seattle today!
Location
Hours
Reviews
4.2
277 reviews
5 stars
182
4 stars
39
3 stars
17
2 stars4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are generally friendly and helpful, with many positive mentions of individual employees providing excellent service.
Long Wait Times
Customers frequently reported long wait times for car pickup, often exceeding 45 minutes, even with reservations.
Vehicle Condition
While many customers received clean and well-maintained vehicles, there were complaints about receiving cars that were not properly cleaned or in poor condition.
Reservation Issues
Several customers experienced issues with their reservations, including overbooking and lack of available vehicles, leading to upselling or extended wait times.
Location Challenges
The downtown location is noted for being busy and somewhat difficult to access, with some customers expressing concerns about safety and convenience.
- VMVaibhav MishraOct 11, 20253.0Great service...kind staff but very long lines....people with booking should not be made to stand in line for hours! There are several better solutions out there but National needs to do something about it ASAP!
- BWBrian WeltmerOct 4, 20251.0Very long line to pick up your car. Expect at least 45min wait.
- KPKevin PowellSep 3, 20251.0Make sure that you take video and photos of your car's condition when you pick it up. We got falsely charged with nearly $2,000 in damages that we did not cause. National admitted over the phone that the car had been wrecked previously (in 2024), in the same exact location they are charging us for. Be super careful as it doesn't seem as well run as an airport location. Edited 10/3/2025 - Note they always reach out saying they will help, but they never do. They are just looking for someone other than them to pay for their incompetence. They have ruined a life long allegiance to National.
- TKTodd KaiserAug 17, 20252.0There is a serious miss by Enterprise corporate when so many of their city locations take wildly long times to get to the counter. I can say this because I stood inline for almost exactly 2 hours before reaching the counter. Once finally inside, this sign was prominent. I would suggest better transparency by Enterprise / National and change the sign to read “ Putting you first is our first priority…EVENTUALLY” Updating as I made it through the rental registration: I do love the personnel across the company and this location was no exception. The staff is getting hammered by customers for hours on end, but remain exceptionally professional. Sam, who took care of me was the perfect example of outstanding customer service. Thanks Sam!
- SLShu LeonAug 5, 20251.0Waiting time is extremely long even you have a reservation… Staff’s low efficiency is the main reason. I know they just want to chat everything with customers to make them feel happy, but that make the processing for each group extremely long, avg time is above 10-15mins definitely. To make the customer happy, they should process each group as quick as possible and reduce the wait time!
Frequently Asked Questions About National Car Rental
What types of car rentals does National Car Rental in Seattle offer?
National Car Rental in Seattle offers economy, luxury, and general rental car services.
Can I skip the counter when renting a car at National Car Rental in Seattle?
Yes, with National's Emerald Club, you can skip the counter and choose any car in the aisle, managing your rental through the app.
What are the operating hours of National Car Rental in Seattle?
The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, and on weekends from 7:30 AM to 4:00 PM.
Which payment methods are accepted at National Car Rental in Seattle?
Payments are accepted via American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I make a reservation at National Car Rental in Seattle?
Reservations can be made online through National's website specific to the Seattle location.
Does National Car Rental offer any special discounts or promotions?
Yes, special offers are available on National Car Rental's website.
Is National Car Rental in Seattle owned by women or offer military discounts?
Yes, the location is women-owned and provides discounts for active military members.
What nearby restaurants can I visit before or after renting a car at National Car Rental?
You can visit Retro Restaurant & Lounge, an American restaurant and lounge located close to National Car Rental.
Are there any nearby art galleries for customers visiting National Car Rental in Seattle?
Yes, nearby art galleries include Base Camp Studios 2 and Kay's Paint Joint, perfect for entertainment before or after your rental.
What nearby transportation options or car rentals are close to National Car Rental Seattle?
Nearby car rental agencies include Alamo Rent A Car and Enterprise Rent-A-Car, providing additional vehicle rental options.