Gerber Collision & Glass

Reviews

• AB

  Ali Brown

  Feb 12, 2026
  1.0
  Took my car here because Geico recommended it. They pushed my completion date back 3 times and ended up having it over 3 weeks. I had to pay so much more for my rental car than I expected from their initial completion date to get to work. Poor communication, and impossible to get ahold of on the phone. I tried texting them on a day it was supposed to be completed and they just pushed my completion date back again. Overall the car is fixed just really disappointed in how long it took especially that I was paying for my rental car while it was sitting there over 3 weekends while they’re closed. I would choose a different shop if you’re able
• DJ

  David Jones

  Feb 2, 2026
  5.0
  The work was good and done ahead of schedule, and they communicated their progress along the way.
• MH

  Matthew Humphrey

  Jan 28, 2026
  1.0
  I went out of my way to write a review here due to the extremely poor customer service experience I had working with my insurance to book an appointment here despite my previous two experiences that were less then stellar in the customer service department. Their customer service representative left me a message the evening before my appointment claiming my insurance company double booked them by mistake and they needed to push it out another week. This despite my insurance company sharing their booking system. My insurance company confirmed the same. I did receive a call after that review from the manager, but offering excuses is just not a winning formula for success. If the owner wants to reach out, I'm happy to detail this and the prior two experiences to help them, but not sure how my prior review was removed as it was authentic and intended to assist in getting the message to the right person.
• MH

  Matthew Humphrey

  Jan 6, 2026
  1.0
  Our insurance (Allstate) directly booked an appointment for me for an appraisal as an approved vendor. They called and left me a strange message that they didn’t know why Allstate gave the appointment as they were booked and “maybe they could get me in next week.” Then they cancelled my appointment via text. So clearly they had the appointment on their booking platform to begin with, so I was in disbelief that they were not up front about whatever happened. I have previously done business here and the customer service was very poor both times, but decided to give them a chance out of selfish convenience. Clearly not a great idea. I attempted to call back and of course no one answered despite being open. I believe business reviews should be fair and a reflection of actual experience. None of mine have been good. I sincerely hope they invest in better customer service. It’s a competitive business and you just won’t win if you don’t communicate well and take care of new and or returning guests.
• QD

  Quinn deKubber

  Nov 16, 2025
  5.0
  Everything went so smoothly getting my bumper replaced here after an accident. The staff were so nice and patient, and communicated well throughout the process. Car looks good as new!

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