Business Details
About
Tire ShopAuto Repair Shop
Richland Tire Factory provides car, truck, SUV, agricultural, and commercial tires to the Richland, WA area.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.5
204 reviews
5 stars
165
4 stars
14
3 stars
10
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide quick service.
Quality of Work
While some reviews noted excellent service and repairs, others reported issues with incomplete work and misdiagnoses, leading to mixed perceptions of quality.
Pricing Transparency
Several customers appreciated the fair pricing and honesty regarding services, although some expressed concerns about unexpected charges and upselling.
Timeliness
Customers frequently mentioned quick service and minimal wait times, particularly for tire repairs and routine maintenance.
Facility Cleanliness
The shop was noted for its clean and welcoming environment, contributing positively to the overall customer experience.
- CFCatherine FrumOct 31, 20255.0Super awesome shop. They were able to quickly do a last minute diagnostic on my rig before heading out of town. Highly recommend, will be back.
- JTJennifer ToebeOct 9, 20255.0Today was my first time having service done at Richland Tire Factory. I needed an alignment done and they had the soonest availability out of all the places I contacted. I waited in their lobby and they were done in less than an hour. They had good customer service, communication, and documentation of the service completed.
- TLTami LouAug 28, 20253.0I took my new 2023 Honda to the shop for safety inspection, oil change and tire pressure check. Easy to make appointment and has very clean office for sitting and waiting. Staffs in front desk are very friendly. The only thing not my liking is the mechanic who sent the car back had unbelievable dirty T shirt on him, not uniform. Even though it is inevitably being dirty as a mechanic but he did not look like licensed mechanic to me. I guessed he was struggling to do his jobs, the dirtier he is, the worse at the job. It is a sign of inexperienced worker and need to have more training instead. Also, the oil stained the tissue compartment in my car that I need to wipe them clean. After driving home, I sprayed alcohol to the seat and steering wheel to get rid of any dirt and became worry free from skin infection. If I want to go to this shop again next time, I might need to drive my car in and out of the inspection site instead of technician.
- NKNicole KiehnAug 26, 20255.0I had a bad review at one time but ever since this shop has taken care of me and my cars so well....I really appreciate the guys and work they do!
- MBMatt BorschowaJul 24, 20254.0Easy to work with and very open about options for work and costs.
Frequently Asked Questions About Richland Tire Factory
Where is Richland Tire Factory located?
Richland Tire Factory is located at 2761 Duportail St., Richland, WA 99352, United States.
What types of tires does Richland Tire Factory provide?
Richland Tire Factory provides tires for cars, trucks, SUVs, agricultural vehicles, and commercial vehicles.
What are the hours of operation for Richland Tire Factory?
Richland Tire Factory is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
Does Richland Tire Factory have wheelchair accessible facilities?
Yes, Richland Tire Factory has a wheelchair accessible entrance, parking, and restrooms.
What payment methods are accepted at Richland Tire Factory?
They accept credit cards, debit cards, and checks, but do not accept mobile NFC payments or cash only.
Does Richland Tire Factory offer vehicle services other than tire sales?
Yes, they have mechanics on-site and provide oil changes along with their tire services.
Is it necessary to make an appointment before visiting Richland Tire Factory?
No, Richland Tire Factory does not require appointments for their services.
What nearby dining options are available close to Richland Tire Factory?
Nearby dining options include Sake Express Sushi & Teriyaki, Subway, KFC, A&W Restaurants, Dickey's Barbecue Pit, Fujiyama Japanese Steak House & Bar, Big Deal Burger, Kabob House, MOD Pizza, and Panera Bread, which customers might enjoy before or after their visit.
Are there any automotive-related businesses near Richland Tire Factory?
Yes, nearby automotive-related businesses include Tire Factory of Richland and Spanky's Car Wash, which might be helpful for additional vehicle care needs.
What medical or health services are located near Richland Tire Factory?
Nearby health services include Queensgate Family Chiropractic, Kadlec ExpressCare emergency room, Rise Up Nutrition health food store, Complete Nutrition weight loss center, Bright Now Dental, and Walmart Pharmacy which offer a variety of health and wellness services for customers in the area.