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Gerber Collision & Glass

4.1
(136 reviews)

Business Details

520 Wellsian Way, Richland, WA
99352, United States
(509) 946-1681
https://www.gerbercollision.com/locations/richland-wa

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
520 Wellsian Way, Richland, WA
99352, United States

Hours

Reviews

4.1
136 reviews
5 stars
88
4 stars
17
3 stars
7
2 stars
6
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the staff for being friendly and helpful, while others report rude interactions and poor communication.

Quality of Work

Many customers are satisfied with the quality of repairs and paint jobs, noting that their vehicles look great after service.

Timeliness

Several reviews mention delays in service and communication regarding repair timelines, with some customers expressing frustration over extended wait times.

Communication

While some customers appreciated regular updates during the repair process, others felt that communication was lacking or unprofessional.
  • DS
    Danilson Salgado
    Jan 26, 2026
    1.0
    I would like to express my dissatisfaction with the customer service I received during my visit to Gerber Collision & Glass in Kennewick. I want to clarify that there was no direct disrespect; however, the attitude and approach to customer service were not acceptable. As the owner of the vehicle, I took the time to clearly explain and point out the damages my vehicle sustained as a result of the accident, expecting that this information would be listened to and properly noted. Unfortunately, this did not happen. I felt that my concerns were not taken into consideration, as the interaction was limited to what the estimator chose to do, rather than acknowledging the customer’s observations. This type of experience creates a negative impression and does not reflect well on a company that is well-known and expected to operate at a high professional standard. A business with Gerber’s reputation should ensure that customers feel heard, taken seriously, and professionally assisted. I believe this situation should be reviewed, as it impacts not only individual customers but also the overall image and credibility of the company. Thank you for taking the time to read this feedback. Dani V
  • JJ
    Jim
    Oct 30, 2025
    5.0
    They did some paint work on our 2022 F 350. They got it in quickly, kept us up to date through text and phone calls and the paint matched perfectly. Terrific shop and great experience!
  • CS
    Cheryl Sanker
    Oct 9, 2025
    5.0
    They did a excellent job on my Honda Fit.
  • MM
    Marilyn McDowell
    Oct 7, 2025
    5.0
    Good work in a timely manner.
  • TB
    Todd Boyd
    Sep 7, 2025
    5.0
    The business was clean and welcoming Thank you to the manager I appreciate you reaching out to me after my estimate was done it shows me you care about all your employees and customers you help each day thank you

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.

Where is Gerber Collision & Glass located?

Gerber Collision & Glass is located at 520 Wellsian Way, Richland, WA 99352, United States.

Brand Certified Facts from Gerber Collision & Glass

Gerber Collision & Glass partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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