Brand Certified
Gerber Collision & Glass
4.1(136 reviews)
Certified by Gerber Collision & Glass • Mar 01, 2026
Business Details
520 Wellsian Way, Richland, WA
99352, United States
Certified by Gerber Collision & Glass • Mar 01, 2026
(509) 946-1681
Certified by Gerber Collision & Glass • Mar 01, 2026
https://www.gerbercollision.com/locations/richland-wa
Certified by Gerber Collision & Glass • Mar 01, 2026
About
Certified by Gerber Collision & Glass • Mar 01, 2026
Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Certified by Gerber Collision & Glass • Mar 01, 2026
Hours
Certified by Gerber Collision & Glass • Mar 01, 2026
Reviews
4.1
136 reviews
5 stars
88
4 stars
17
3 stars
7
2 stars
6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff for being friendly and helpful, while others report rude interactions and poor communication.
Quality of Work
Many customers are satisfied with the quality of repairs and paint jobs, noting that their vehicles look great after service.
Timeliness
Several reviews mention delays in service and communication regarding repair timelines, with some customers expressing frustration over extended wait times.
Communication
While some customers appreciated regular updates during the repair process, others felt that communication was lacking or unprofessional.
- DSDanilson SalgadoJan 26, 20261.0I would like to express my dissatisfaction with the customer service I received during my visit to Gerber Collision & Glass in Kennewick. I want to clarify that there was no direct disrespect; however, the attitude and approach to customer service were not acceptable. As the owner of the vehicle, I took the time to clearly explain and point out the damages my vehicle sustained as a result of the accident, expecting that this information would be listened to and properly noted. Unfortunately, this did not happen. I felt that my concerns were not taken into consideration, as the interaction was limited to what the estimator chose to do, rather than acknowledging the customer’s observations. This type of experience creates a negative impression and does not reflect well on a company that is well-known and expected to operate at a high professional standard. A business with Gerber’s reputation should ensure that customers feel heard, taken seriously, and professionally assisted. I believe this situation should be reviewed, as it impacts not only individual customers but also the overall image and credibility of the company. Thank you for taking the time to read this feedback. Dani V
- JJJimOct 30, 20255.0They did some paint work on our 2022 F 350. They got it in quickly, kept us up to date through text and phone calls and the paint matched perfectly. Terrific shop and great experience!
- CSCheryl SankerOct 9, 20255.0They did a excellent job on my Honda Fit.
- MMMarilyn McDowellOct 7, 20255.0Good work in a timely manner.
- TBTodd BoydSep 7, 20255.0The business was clean and welcoming Thank you to the manager I appreciate you reaching out to me after my estimate was done it shows me you care about all your employees and customers you help each day thank you
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 520 Wellsian Way, Richland, WA 99352, United States.
What are the business hours of Gerber Collision & Glass?
Gerber Collision & Glass is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Gerber Collision & Glass provide a guarantee on their repairs?
Yes, all repairs at Gerber Collision & Glass are backed by a Lifetime Guarantee for as long as you own your vehicle.
How can I contact Gerber Collision & Glass for an estimate or service?
You can contact Gerber Collision & Glass by phone at +1 509-946-1681 or email at info@gerbercollision.com for a free collision auto body repair estimate or auto glass quote.
What payment options are accepted at Gerber Collision & Glass?
Gerber Collision & Glass accepts American Express, Check, Discover, MasterCard, and Visa as payment methods.
Is Gerber Collision & Glass open on weekends?
No, Gerber Collision & Glass is closed on Saturdays and Sundays.
What nearby places can I visit after my service at Gerber Collision & Glass?
Nearby you can visit entertainment venues such as Atomic Bowl, a bowling alley and arcade, Jokers Casino and Nightclub, and Jokers Comedy Club for a fun night out after your visit.
Are there any nearby places where I can grab food or drinks around Gerber Collision & Glass?
Yes, you can enjoy nearby options like Noches Calientes, a bar and dance club, Taqueria El Rancho for Mexican fast food, or Dutch Bros Coffee for a quick coffee.
If I need towing or locksmith services near Gerber Collision & Glass, where should I go?
Flatline Towing, which offers towing and locksmith services, is conveniently located nearby Gerber Collision & Glass.
Brand Certified Facts from Gerber Collision & Glass
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Certified March 01, 2026Yext Knowledge Graph
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