Customer Service
The staff at the Richland location received high praise for being friendly, helpful, and professional, with many customers noting exceptional service.
Convenience
Customers appreciated the convenient pickup and drop-off services, as well as the quick and easy rental process.
Vehicle Condition
While many reviews highlighted clean and well-maintained vehicles, some customers reported issues with cleanliness and vehicle readiness.
Reservation Issues
Several customers experienced problems with vehicle availability, including receiving different cars than reserved and unexpected charges.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding customer service and vehicle condition, indicating inconsistency in experiences.