Gerber Collision & Glass

Reviews

• ST

  Sarah Teal

  Nov 4, 2025
  5.0
  I got my car back from repair of a deer strike three months ago and have had no issues whatsoever. This was covered by insurance and Gerbers' treated me with kid gloves. I recommend them as a good shop.
• RO

  Rick O'Neil

  Oct 28, 2025
  1.0
  My first experience was the greeting when I walked in the front door. Most folks walk-in for an estimate, right. Mind you 4 people behind the counter two slumped back in chairs phones glued to their face the other two glued to computers. Thinking to myself this gonna be interesting. Hello, I'm here to get an estimate. One person says we can't help you today it was appointment only. they said the soonest was 3 days out. I said never mind and walked out. I just felt that was odd. They weren't too enthused to see a new customer come in Then, I came home. I'm going to check their reviews. Didn't look good to me kind of matched what I thought when I walked out the door, sure glad I did not drop my car off there. Thank the Lord.
• RR

  RICE RATED

  May 18, 2024
  5.0
  Very professional and got my vehicle in and out in a reasonable time period thank you for your hard work and dedication to awesome customer service 😎
• JM

  Jim May Mileski

  Mar 22, 2024
  1.0
  The story is too long and involved , but reading other reviews b, pretty much hit on every point. Poor customer service. Romeo is a complete waste of time and information. Back office telephone staff is a slight step above. But quickly took truck in. Used this place 3 or 4 times when it was South Hill, didn’t realize it was sold and name changed until I stopped it off, but hey what could go wrong,they were super great before, why should this be different? Well it was HORRIBLY different. Took it in the end of January. Was told in a phone call a few days later that they had the exact part in I needed . A bumper guard. Well on Valentine’s Day two weeks later they text and say it’s done . I go to pick up, job was only half completed. They wanted me to pay in full and then when part comes in they would call and schedule me in again. I thought that was an extreme liability for me. What if by chance another collision happened? So I left it. Needless to say after numerous calls with no ETA, because corporate has to approve and pay for part, no such shipment of said part yet. Finally after two months I picked it up. Part is not the original brand as originally told….sub par at best. Just go elsewhere. No one was overly friendly nor informed nor interested . I could go but I’ve wasted enough of my own time just writing this. I will say that as soon as I picked it up and the texts started hitting my phone saying what a joy it was to service me and if there was any part of my service I wasn’t please call me blah blah blah. I finally after the third that day blocked there number. Done. Run.
• AS

  Alyxis Sutherland

  Jan 11, 2024
  1.0
  Do not go here. I strongly advise against choosing Gerber Collision for your anything you need done to your car. My experience was incredibly disappointing and frustrating. As a woman, I felt passed over and treated differently, I received false updates about my car's status to make it seem like my car was being worked on and it was in the shop for a month and multiple dates were communicated to me and updates would take a long time to get. Only after my husband intervened and started calling instead did we start getting accurate information and updates, even though it was the same person providing the update. The repair, initially promised to be fast, dragged on for an entire month. So for both of those reasons I had already decided I would never go back. Suddenly, 6 months after my car had been picked up, I received a random $600 bill they said I owed even though I have the invoice saying it was fully paid. They either have really shady and unethical practices and I doubt whether I even actually owe it or they are incompetent at managing their own finances and books as a company. Gerber Collision's communication, repair timelines, and billing practices are severely lacking and they seem incredibly shady. Save yourself the hassle and look elsewhere for reliable service, there are lots of great places in Puyallup or else you might suddenly get a call saying you owe them over half a grand more.

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