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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(391 reviews)

Business Details

15011 Meridian E, Puyallup, WA
98375, United States
(253) 770-6151

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Puyallup, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Hill location today.

Location

Enterprise Rent-A-Car
15011 Meridian E, Puyallup, WA
98375, United States

Hours

Reviews

4.3
391 reviews
5 stars
275
4 stars
46
3 stars
16
2 stars
10
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Sandra and Kari for their exceptional service.

Long Wait Times

Several reviews highlighted long wait times for both picking up and dropping off vehicles, with some customers experiencing waits of over an hour.

Vehicle Condition

There were multiple complaints regarding the cleanliness and condition of the rental cars, with reports of dirty vehicles and issues with maintenance.

Reservation Issues

Customers frequently reported problems with reservations, including not having the reserved vehicle available upon arrival and being subjected to strict rental requirements.

Overall Experience

While many customers had positive experiences, there were significant concerns about organization and management at the location, leading to frustration among some renters.
  • DS
    David Sayenko
    3 days ago
    5.0
    Enterprise made the whole process fast and easy. The pickup was smooth, the staff was friendly, and everything was clearly explained. The pricing was very affordable for the quality of service and vehicle I received. Definitely a stress-free experience — I’ll be renting with them again!
  • CC
    C
    Feb 17, 2026
    1.0
    They a very unprofessional. I called to get some information, and the lady that answered just started yapping with someone in the store for several minutes. Didn’t apologize. Just returned to my call sounding annoyed to even talk to me. Once done she just hung up as fast as possible.
  • DB
    Dan Byington
    Feb 17, 2026
    4.0
    My Ins reserved a car with the Enterprise location due to my car needing repaired. I went to pick up the car, but they didn't have one ready equal to the suv I have. The gave me a sedan for the 1st week until they had a SUV ready. I highly recommend takin pictures of every panel of the vehicle you rent, so you have prof or have a way to prove you didn't damage the vehicle your renting it. Like they did to me. Even though I had a picture on my phone clearly showing the damage when zoomed in. They wouldn't have it, since they weren't able to zoom in to the photo on there tablets and see the mark.
  • SS
    Seattle Sunshine
    Jan 30, 2026
    5.0
    Fast, efficient, helpful. Sandra put in the extra work to make my experience easy.
  • GC
    Gary Christensen
    Jan 26, 2026
    5.0
    The whole enterprise team is awesome branch manager Kari, It was very accommodating and worked great with me getting through the process

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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