Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Sandra and Kari for their exceptional service.
Long Wait Times
Several reviews highlighted long wait times for both picking up and dropping off vehicles, with some customers experiencing waits of over an hour.
Vehicle Condition
There were multiple complaints regarding the cleanliness and condition of the rental cars, with reports of dirty vehicles and issues with maintenance.
Reservation Issues
Customers frequently reported problems with reservations, including not having the reserved vehicle available upon arrival and being subjected to strict rental requirements.
Overall Experience
While many customers had positive experiences, there were significant concerns about organization and management at the location, leading to frustration among some renters.