Enterprise Rent-A-Car

Reviews

• KP

  Krystal Palmer

  Mar 18, 2026
  1.0
  Our only car broke down so my fiance booked a reservation with confirmation number. He got to this location before open after getting a ride from a neighbor of ours to be told there was nothing available due to spring break and the recent flooding we had that nobody was returning any vehicles. This was after his ride there left and he unfortunately didn't have a working phone. They supposedly "couldn't find" his confirmation number and once they did locate it they informed him there was nothing available...several vehicles were dropped off in this time frame. This not only made it so instead of myself being a few minutes late to work but I had to call out when I work sales and get commission but I had to then find a ride to the Lewiston, ID location to get a vehicle and put a huge strain on me being there on time for our 3yo autistic son to get off the school bus. Whether this is a reservation system issue or employee issue, which I feel it is considering from the several people I've talked to that also had this issue noticed rolled-eyes and side glances from the employees it is not ok or right.
• JS

  Joan Smith

  Mar 7, 2026
  5.0
  They were fine to deal with
• AH

  Aly Heinrich

  Feb 12, 2026
  2.0
  I dropped off a vehicle here the other day and was stressed because the only empty spot, without blocking other vehicles, was a handicapped spot. The gentleman inside was very helpful and kind. However... I booked a reservation online because my car has been broken down in Ellensburg since last Friday, and my car was finally ready for pickup the following Thursday. There were 7 types of vehicles available for pickup TODAY. I booked a small vehicle to drop off in Ellensburg before that location closed at 5pm. Received my confirmation number via text and email. A minute later, Charles called me to let me know he actually doesn't have any vehicles available until Friday evening - which would be too late for me to drop off in Ellensburg since that location doesn't allow after-hours drop offs. I tried to explain I had JUST dropped off a vehicle on Monday, and there were SO MANY vehicles in the parking lot that I had to drop it in a handicapped spot, so I was surprised to hear they had no vehicles for 2 full days, especially since the Enterprise website (not a third-party) had 7 types of vehicles available for pickup TODAY in Pullman. When I expressed this confusion and said I would have to book with someone else, I was trying to suggest he call ASAP to get the website updated, since it showed MANY available vehicles - not just a couple. Charles hung up on me as I was requesting that, which was just the icing on top of this experience. I don't know if it's because this is the only rental place outside of the airport in Pullman, but with the free bus to the airport and more availability and open hours, I plan to rent from the airport going forward. In fact, through Expedia, picking up at the airport was cheaper than picking up at this Enterprise location!
• BP

  Breanna Pickering

  Jan 14, 2026
  5.0
  Very easy rental process and was treated awesome throughout the entire transaction. Amazing selection of vehicles to choose from and I do recommend enterprise for anybody traveling those long distance drives.
• BM

  Ben Man

  Dec 5, 2025
  5.0
  Seamless renting experience. Turned in the car early and got my other day refunded. They also provided a pick up and drop off courtesy ride due to inclement local weather. Fast and easy. Above all else, great customer service. They will receive my business in the future.

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