Enterprise Rent-A-Car

4.3
151 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1514 N 24th Ave, Pasco, WA
99301, United States
(509) 544-9404
https://www.enterprise.com/en/car-rental/locations/us/wa/pasco-4572.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Pasco, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pasco location today.

Location

Enterprise Rent-A-Car
1514 N 24th Ave, Pasco, WA
99301, United States

Hours

Reviews

4.3
151 reviews
5 stars
111
4 stars
12
3 stars
6
2 stars
3
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with some employees praised for their professionalism and helpfulness, while others, particularly Marco, received significant criticism for rudeness and unprofessional behavior.

Vehicle Availability

Several customers reported issues with vehicle availability, including last-minute cancellations and receiving different vehicles than what was reserved.

Cleanliness and Condition

There were complaints about the cleanliness of the vehicles, with some customers reporting dirty cars and issues like unpleasant odors.

Overall Experience

While many customers had positive experiences and praised the staff, there were notable instances of dissatisfaction that impacted overall ratings, particularly related to specific employees and service inconsistencies.
  • BC
    Brian Carpenter
    Jan 4, 2026
    5.0
    Excellent experience all around.
  • M1
    MommaA 13
    Jan 2, 2026
    5.0
    Very attentive
  • CM
    Christine Meeker
    Dec 30, 2025
    5.0
    My experience with Enterprise has been 110% satisfaction. When I needed to rent a car, I always go with Enterprise because of the excellent customer service, the style and current year of car, and the timely communication! Thank you for your reliable service!
  • NB
    Nicky Brock
    Nov 17, 2025
    1.0
    I rented a Toyota Camry The guy was polite and all came outside with me. He was taking pictures of the car. I noticed there was a scratch in the back of the car so I asked him to take some pictures of this and write this down according to that he did not do that so the next day I got a call in the morning from Marco’s as he responded extremely rude to me and asked me how did this scratch happen in the back of the vehicle the approach was rude and for two maybe write the documents down and take better view of your cars before you guys rent them out to people horrible that the client has to point out damages before renting from you guys again see how that is happening. I called Confront about the car never received a callback about what happened Said he’s going to notify the person that rented the car for me I called this morning today with nothing but rude He should be overlooked and definitely watched you guys could’ve easily got a five star review instead you guys get one because of your employee whatever his name is Marcos
  • DW
    Dalton Walker
    Nov 12, 2025
    5.0
    Collision pickup from the shop was quick and the driver was really nice/personable. Marcus at the shop made it quick when getting the car and dropping it off a week later.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Pasco offer?

Enterprise Rent-A-Car in Pasco offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Pasco, WA?

The Pasco Enterprise Rent-A-Car is located at 1514 N 24th Ave, Pasco, WA 99301, US.