Gerber Collision & Glass

Reviews

• FK

  Frank Kuhn

  Nov 26, 2025
  5.0
  the best thing this place has going is the receptionist. i was amazed that they could do the work they did for such a low price. i own a business and i don't see how this place makes any money no wonder they have so many problems. Anyway over all no complaints on the work Manship.
• DD

  Dannielle Vorak (Danni)

  Dec 10, 2023
  4.0
  Received my car with a dead battery, my air filter box inside my engine bay was not bolted down, and my windshield wiper fluid lines have been swapped for the front windshield and back window.
• JH

  James H

  Aug 25, 2022
  1.0
  Good lord! What a frustrating place to deal with. My car was in a fairly minor rear end collision at the beginning of the year. I was on the phone with the insurance company the same day to start the repair process. It took a couple months to get an appointment for an estimate, then a couple more months to get an appointment for repair. I get it, labor shortage, parts shortage....things take longer. Fine. But then when my car comes in for the long awaited appointment, it sits...and sits...for almost 2 more months at the repair facility. They didn't touch it or look at it. When they eventually did look at my car they declared it totaled. The new estimate is drastically higher then the one i previously received. All of the damage on this new estimate was visible the first time i brought it in. At this point the insurance company wants me to bring back the rental car and accept a payment. But when I said i wanted to retain my car, gerber collision insisted it would take at least another week to put it back together. After a short conversation with the insurance adjuster my car was magically ready to go within a couple hours. Additionally, everytime i called to get an estimate on my car, no one knew what was happening with it. They alway had some excuse, like "its my first day" or " the insurance adjuster is the inly ine who knows what its status is, and they aren't here". How much employee turnover do they have that i talked to 3 new people during 4 calls? The bottom line is that this company doesn't have much respect for their customers or their time.
• WW

  Wesley

  Jul 30, 2022
  5.0
  They were really friendly, thorough and got me in really quickly. Although they are booking out 4 months they were nice about the whole thing. I had originally talked to the other Gerber collision in Tumwater which is actually much closer to my home, but they were so rude about everything and just gave that indication that they were completely overworked and underpaid the whole time I talked to them (at the Tumwater facility) that I went to the Olympia location instead and very glad I did. Their office was super clean and quiet and they did not give off the appearance they were slammed or something the whole time. Very professional.

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