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Moose's Auto Tech

4.1
(161 reviews)

Business Details

14612 Union Avenue Southwest, Lakewood, WA
98498, United States
(253) 582-0405

About

Auto Repair Shop

Location

Moose's Auto Tech
14612 Union Avenue Southwest, Lakewood, WA
98498, United States

Hours

Reviews

4.1
161 reviews
5 stars
117
4 stars
7
3 stars
3
2 stars
4
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their willingness to communicate and provide updates throughout the service process.

Quality of Work

While some customers reported positive experiences with repairs and maintenance, others expressed dissatisfaction with the quality of work, citing issues that persisted after service.

Pricing Transparency

Several reviews mentioned concerns about unexpected price increases and lack of adherence to initial quotes, leading to frustration among customers.

Trustworthiness

There were mixed reviews regarding trust, with some customers feeling taken advantage of, particularly military personnel, while others felt they received honest assessments and fair pricing.

Cleanliness and Environment

The shop was frequently noted for its cleanliness and comfortable waiting area, contributing to a positive customer experience.
  • FA
    Frank A
    Feb 5, 2026
    5.0
    Had some sweet tires installed on my jeep. They even lined up the dots on the sidewall for balancing. Nice! Affordable and friendly.
  • EC
    Elizabeth Compton
    Jan 21, 2026
    5.0
    I came in on super short notice on a busy day. Throughout my wait, Josh kept me updated on when my car was about to be taken on a test drive, about to be looking at, everything. I didn’t even have to ask. When I went on a test drive, one of the mechanics tagged along with me to assure that the sound I was hearing was gone. The staff is super friendly and knowledgeable, they figured out what was wrong with my car pretty quickly. Will definitely be coming back!!
  • II
    ImAfraidItsBeenNineYears
    Jan 9, 2026
    1.0
    They use to provide a good quality expedient maintenance, but they have done something to lose me and my friends as customers. Over my mirror typically hangs a cheap shitty pair of foam dice that my dad bought me. They're sentimental, and I brought the car to moose and found the dice clipped and cut down. Looked like they burnt the string. I let it slide seeing as I figured it could be excused as the dice rotting up on my old hunk of junk cars rearvier mirror and naturally falling off. Whatever. My friend, who also goes to moose regularly, bought me a new pair because they're cheap so why not. Next time i took it there they were on the floor in the back, but this time they were undamaged. It's fine, they're big and in the way during a test drive, I get it, im not bothered. I just brought my car in again and got it back only to find that once again they have clipped my dice. This time there is no fray, no burn mark, nothing. Just a sheer edge where the string was cut. Once is a coincidence, twice is intentional. If I cannot trust them to take care of a shifty cheap pair of fuzzy dice then I cannot expect them to care for my vehicle no matter how worn down it is. Me and my friends will have no choice but to seek business elsewhere, which is a shame as they do good work outside of these incidents. I don't know if its because the car is old and junky, or if I am having them do the work instead of doing it myself, but its unacceptable and a subtle sign my money is unwelcome despite me always paying on time and being a polite customer. I cannot do most of the work that my car needs myself, I am disabled and in constant pain that requires heavy medication to subside. I am also busy as a full time college student, where am i supposed to take my classic car if most dealerships won't touch it due to its age? Not moose.
  • FT
    Fernando Garcia (PNW MOJO TRAILS)
    Jan 1, 2026
    5.0
    Outstanding experience at Moose Auto Tech. The team diagnosed the issue fast, ordered parts immediately, and completed the repair in under 24 hours. Communication stayed clear from start to finish. No delays. No excuses. They are genuinely military friendly and stayed late to make sure my vehicle was ready. That matters. Professional service. Fast turnaround. Fair process. I highly recommend Moose Auto Tech and will return without hesitation.
  • MN
    Monique Nicolas
    Dec 4, 2025
    5.0
    So glad I found this place. I will definitely be back. The staff are friendly and knowledgeable. Service was quick, and pricing was great. Thanks again!

Brand Certified Facts from Moose's Auto Tech

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Certified March 01, 2026Yext Knowledge Graph
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