AutoZone Auto Parts

Reviews

• MS

  Monica Shoemaker

  Nov 12, 2025
  5.0
  This review is coming in so late and I want to apologize to Mackenzie for that. A big life loss happened and I have been mentally shut down for a bit. But, I made a promise and intend to keep it, as I am honestly so grateful for the service, attentiveness and willingness to volunteer time and labor to helping me with my very difficult headlights. Mack (I believe store manager?) was friendly, quick to respond, and stayed late to make sure it was done correctly for me. I had just come from another Auto Zone, and was told there that I would have to take my car to the Kia dealership to have my car taken apart in the front to change the bulbs of my headlights, and I knew that was incorrect. The gentleman at that store was convinced that it couldn't be done by hand. Once I made it to Mack, there was no question that it could be done. He wouldn't accept payment for the work he did, and I really am just thankful to know there's hard workers there that do genuinely care about the well-being of their customers and their vehicles. Thank you again, Mackenzie, you really pulled through for me!
• MH

  mike heath

  Oct 25, 2025
  5.0
  Everyone was super helpful and nice 👍
• OV

  Osbaldo Valadez

  Oct 17, 2025
  5.0
  it's was great
• YN

  yoda Norgaard

  Sep 19, 2025
  1.0
  Worst customer service and horrible attitude
• GB

  Grace B

  Sep 14, 2025
  1.0
  I came in for wiper blades- I’ve never replaced them before so I removed one and brought it in. The guy I asked for help (young, long black hair) said “you don’t need any help, it’s just a brand preference”. He left it at that and I had to ask “wheeeere are they?” he just pointed me to aisle 3 and walked away. I go over there to realize they’re different sizes and that there’s different clip styles. I then am in the aisle for a good 10 mins trying to figure out what to get, and finally find it. I, again, have never done this before- so I bought two of the same size. I go to check out and the same guy just stares at me, then walks away. I’m confused whenI realize he walked to the far register without pointing me that way and was just staring off into the distance. I had to grab his attention again for him to say yeah I’ll get you over here. He sees me get the two blades of the same size, and I’m on my way. I learn pretty quickly that the right wiper needs to be smaller and go right back in to return it. I see him at the register and his manager is standing behind. I say my situation and the manager says “i got it” to the guy then walks to another register. I’m waiting for him to acknowledge me but the manager just looks at me and dramatically waves his hand at the counter. After I return the blade, I once again go to the aisle with no assistance and find what I need, then check out. I’ve never left a bad review in my life. I’ve worked retail, some days are just bad days. But my god, at least be respectful to me as a human. When I ask for help and am brushed off with “it doesn’t matter”, when it in fact matters, I can’t help but be frustrated. I should also note that yesterday my wife went to get a bulb and the same guy was ringing her out. She stood in line for SEVERAL MINUTES as he looked at her, walked away to another register, and stared it her (sounds familiar)… and when the card reader said “error”, she had to keep saying it over and over “uh, the reader isnt working” while he just stared off until he finally said “i guess we can go to another one”. I just…. Cmon man.

Frequently Asked Questions About AutoZone Auto Parts