Enterprise Rent-A-Car

4.1
295 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1219 Carpenter Rd SE, Lacey, WA
98503, United States
(360) 456-0786
https://www.enterprise.com/en/car-rental/locations/us/wa/lacey-collision-center-45lc.html
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About

Car Rental AgencyVan Rental
Need a rental car in Lacey, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Collision Center location today.

Location

Enterprise Rent-A-Car
1219 Carpenter Rd SE, Lacey, WA
98503, United States

Hours

Reviews

4.1
295 reviews
5 stars
196
4 stars
32
3 stars
17
2 stars
7
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Olivia and Zach providing exceptional service.

Reservation Issues

Several customers reported problems with vehicle availability, including instances where reservations were not honored, leading to frustration and inconvenience.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving well-maintained cars while others reported issues with cleanliness and mechanical problems.

Communication

There were complaints about poor communication, particularly regarding reservation confirmations and updates, which contributed to customer dissatisfaction.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with their overall experiences, highlighting the ease of the rental process and the helpfulness of the staff.
  • CF
    christopher Foxon
    2 days ago
    1.0
    If i could give zero stars i woild
  • RT
    Rachael Taylor
    6 days ago
    1.0
    Customer service wasn’t bad, but they had me waiting 30-45 to pick up my car when it wasn’t even busy? I don’t get why it took so long.
  • DP
    Doug Pape
    Nov 13, 2025
    5.0
    Excellent service at the office and when I spoke to representative on phone.
  • WG
    Wayne Gibler
    Nov 1, 2025
    5.0
    Staff was friendly and professional. Check in out was easy and fast.
  • JP
    John Pack
    Oct 3, 2025
    2.0
    The personnel at this site were professional and provided good verbal contact, but the vehicle provided needs maintenance to resolve issues with the carpeting. This issue made the rental process dismal. Hopefully the rest of the vehicle inventory has better POVs.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lacey, WA?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.

What are the operating hours of Enterprise Rent-A-Car at 1219 Carpenter Rd SE, Lacey?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.