Enterprise Rent-A-Car

4.2
300 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1219 Carpenter Rd SE, Lacey, WA
98503, United States
(360) 456-0786
https://www.enterprise.com/en/car-rental/locations/us/wa/lacey-collision-center-45lc.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lacey, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Collision Center location today.

Location

Enterprise Rent-A-Car
1219 Carpenter Rd SE, Lacey, WA
98503, United States

Hours

Reviews

4.2
300 reviews
5 stars
202
4 stars
32
3 stars
17
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Olivia and Zach providing exceptional service.

Reservation Issues

Several reviews highlighted problems with vehicle availability, including instances where customers arrived to find no cars available despite having made reservations.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about rude staff and poor communication, particularly regarding vehicle readiness and billing practices.

Vehicle Condition

Some customers reported issues with the cleanliness and maintenance of the vehicles, indicating a need for better quality control.
  • EL
    E. D. Lewis
    1 day ago
    5.0
    The best there is.
  • PP
    playafromdacarolinas
    Dec 22, 2025
    5.0
    Exceptional service at the Lacey Location
  • AA
    Alice Aquino
    Dec 17, 2025
    5.0
    No words to say..they are simply AMAZING people..i would highly recommend everybody in this branc.Accomodating and reliable.Love renting car there
  • JR
    Jacinta Rivers
    Dec 14, 2025
    5.0
    Amazing service from start to finish! The staff was helpful, friendly, and efficient, and the car was clean and ready to go. One of the best rental experiences I’ve had. Highly recommend!
  • ZS
    zachary sanchez
    Dec 13, 2025
    5.0
    My truck was in the shop for warranty repairs, which included a rental reservation, and I had requested a van. This location had one available, and from the moment I arrived, the experience was excellent. Olivia greeted me right away, even while assisting another customer, and made me feel acknowledged and taken care of immediately. Olivia was incredibly friendly, professional, and communicative throughout the process. She kept me informed every step of the way, clearly explained pricing and procedures, and answered all of my questions with confidence and transparency. When I mentioned that I needed the vehicle sooner rather than later, she and her team jumped into action and had everything prepared quickly and efficiently. The entire experience was smooth, stress-free, and genuinely impressive. Outstanding customer service from start to finish—I would absolutely rent from this location again without hesitation.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lacey, WA?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.

What are the operating hours of Enterprise Rent-A-Car at 1219 Carpenter Rd SE, Lacey?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.