Enterprise Rent-A-Car

4.2
424 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Kirkland, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our 120th Avenue Northeast location today.

Location

Enterprise Rent-A-Car
11402 120th Ave NE, Kirkland, WA
98033, United States

Hours

Reviews

4.2
424 reviews
5 stars
299
4 stars
39
3 stars
25
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their professionalism and willingness to assist.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including confirmed reservations not being honored and receiving different vehicles than expected.

Safety Concerns

Multiple customers reported concerns about the safety and condition of the vehicles, including faulty brakes and seatbelt issues.

Mixed Experiences

While some customers had excellent experiences, others reported significant frustrations, particularly regarding communication and service quality.
  • SV
    surya varma
    Jan 2, 2026
    1.0
    I’ve now had three terrible experiences with Enterprise Kirkland, and this most recent one was the final straw. I picked up a car and immediately noticed the brakes were not in good condition, and the seat belt alarm kept beeping even though the belt was properly fastened. That’s a basic safety issue, and I wasn’t willing to risk it. I returned the car right away and asked to cancel the reservation since I didn’t even use the vehicle. Despite that, I was still charged for the rental, which is completely unacceptable. This is the third time I’ve dealt with unsafe cars from this branch, even after previous assurances from management(Shelbi R Clark). When I brought up this latest issue to the branch manager, she showed no willingness to understand the customer’s perspective. I will not recommend Enterprise to anyone. For your own safety and peace of mind, please choose another rental company.
  • SR
    Soumini Reddy
    Dec 30, 2025
    1.0
    Poor and Faulty cars, consider other Enterprise branches
  • AB
    Avery Breaux
    Dec 15, 2025
    5.0
    Fantastic experience with this place! Shelbi was very patient with me & my insurance issues when picking up my rental, and I had no issues with that car whatsoever while driving it. They have a good range of cars to select from, often new models, and excellent customer service. I hope I never have to go back to get another rental, but if I did, this would be the place!
  • RR
    Robert
    Nov 27, 2025
    5.0
    Extremely friendly staff. Made the process really easy.
  • JT
    Jordyn Taylor
    Nov 19, 2025
    5.0
    Shelbi and Abigail made the process so smooth and quick, but not rushed at all. I appreciate the Kirkland location being open on Sunday as we needed a car in a pinch. They also have a great selection of vehicles. Exceptional experience

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Kirkland, WA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit different needs.

Where is Enterprise Rent-A-Car located in Kirkland?

You can find Enterprise Rent-A-Car at 11402 120th Ave NE, Kirkland, WA 98033.