Enterprise Rent-A-Car

Reviews

• AK

  Alan King

  3 days ago
  5.0
  Perfect Employees, Perfect Service, Perfect Car.... Everything was G.R.E.A.T. !! I'll Always Choose Enterprise for my rental car needs !
• GW

  God's Woman

  Feb 16, 2026
  5.0
  Great customer service. Vehicle in great condition and great drop off policy.
• JM

  Jennifer M

  Feb 14, 2026
  5.0
  I ended up needing to stay in the rental more than 30 days because the body shop was hanging onto my car without doing anything on it. My insurance coverage had ran out. But the Kirkland enterprise was very gracious and allowed me to stay in the rental without getting paid. The body shop ended up paying them as they should do since they held onto my car for 30 days doing nothing on it and never communicated this with me. I only found out because I contacted them asking for a status update. Thank you, Kirkland Enterprise!
• VL

  valentín lopez

  Feb 13, 2026
  5.0
  I rented a car in there and a sweet lady helped me to get a car for a couple days her name is Shelby she was very helpful and friendly
• CH

  C H

  Jan 17, 2026
  1.0
  After years of renting cars from Enterprise at various locations in the US as well as internationally, I have not see a branch manager worse than this one at this Kirkland location. Coincidently I found other customers having this same kind of experience. The most recent incident was that I rented a car for 1 day (picked up 5:42pm and returned 5:34pm the next day, well within 24 hours). At the return, the branch manager Shelby asked if I'll let her take the key and process the return later because they are busy at the moment. I gracefully said yes. Not knowing that they charged me extra hour plus another day's facility charge, license fees, taxes, etc. when I received the invoice later. All the extra charges are about 45% more than what it should be. I called and spoke with the agent Tim at the branch. He acknowledged the issues and promised to refund the extra charges. I waited for a whole week for the refund and found NOTHING. So I called again to speak with Shelby the branch manager. She basically told me that there's nothing they can do. And she basically hung up the call. A previous time was that I made a reservation for a full size truck for a project for the day. When I arrived at the branch, Shelby told me that they don't have the reserved vehicle for me. My options are either take a smaller truck at the same rate, go to a different branch and see if they have a full size truck available, or rent a minivan at double the cost. She says there's nothing else she could do. Since I had a full day's schedule and appointments all booked and had no extra time to spare, I ended paying DOUBLE for the minivan. She apparent wasn't willing to understand customer's needs and was unwilling to working with customers. I'd do everything I can to avoid dealing with this Enterprise location.

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