Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Totem Lake Blvd in Kirkland, WA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Kirkland, WA or call us at (425) 823-4447.
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting employees like Vishal and Kyle for their exceptional service.
Mixed Experiences
While some customers reported outstanding service, others experienced poor interactions, including dismissive attitudes and lack of assistance.
Environmental Concerns
One review raised concerns about the store's recycling practices, indicating a need for better environmental responsibility.
Product Availability Issues
Several customers faced issues with product availability and order fulfillment, leading to frustration and dissatisfaction.
Management Feedback
Feedback on management was mixed, with some praising their support while others criticized their professionalism and responsiveness.
KK
Kristina Kelly
3 days ago
5.0
Matthew was incredibly helpful. Went above and beyond to help me today.
MT
Mark T
5 days ago
1.0
service was good but learning that they don’t recycle any of their or the customers plastics and cardboard was insane. The outdoor trash bin was overflowing with recyclable plastic and cardboard that will end up in landfill... Not a good business practice for the environment
LA
Lynnette Anderson
Feb 3, 2026
5.0
I received amazing help and service from Store 4118, Vishal, Store Manager and Minhthin, Team Member. My car wouldn't start in Totem Lake Parking Lot. At the end of the Mall I remembered an auto store. I told Vishal my trouble and asked if they could help me. I left my wallet in my car so I couldn't buy at the moment, but Vishal had Minhthin bring the battery to me.
Minhthin saw that my connection cable was loose and he tightened it. My car started! I drove to the store and he checked my battery, which was fairly new, and it was good. So instead of trying to sell me something I didn't need, he was honorable. This is something I will never forget.
I will post and tell others about my experience. What great service I received. I was frazzled and didn't know what I would do. They helped me, so wonderful. And I had fun getting the guys a "Thank You Treat."
HH
Honda Honda
Feb 3, 2026
5.0
A professional and a quick
Thank you
BR
Barry Reyes
Feb 2, 2026
5.0
Vishal delivered truly outstanding service that deserves special recognition. He did not just help me replace my battery by lending me the necessary tools. He went the extra mile in a way that genuinely stood out. When he realized I would have had to walk 15 minutes, he immediately took the initiative to coordinate with his colleague Al to make sure I had a ride, saving me the walk altogether. That level of care, awareness, and teamwork is rare and incredibly appreciated. The entire experience was smooth, professional, and thoughtful from start to finish. Employees like Vishal and Al are exactly why customers stay loyal. This is the kind of service that merits outstanding recognition and a raise. They absolutely earned my business.