Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Totem Lake Blvd in Kirkland, WA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Kirkland, WA or call us at (425) 823-4447.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
452 reviews
5 stars
260
4 stars
82
3 stars
36
2 stars
18
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting the manager Vishal for his exceptional service.
Inconsistency
Several reviews noted inconsistent service experiences, with some customers receiving excellent assistance while others faced dismissive or rude behavior from employees.
Product Availability
Customers expressed frustration over issues with product availability and order fulfillment, leading to dissatisfaction with the service.
Knowledge and Expertise
Some staff members were recognized for their knowledge and ability to assist customers effectively, while others were criticized for lack of helpfulness.
Management Issues
There were multiple complaints regarding management behavior, with some customers feeling belittled or poorly treated by managers.
- AKAnna KochNov 7, 20255.0Pejman was wonderful, I called from the parking lot to stay with my baby in the car and he came and took my bulb in, found the headlight I needed, rang us up and got us on our way! So kind and helpful, I appreciate it greatly!
- JSJulius SandyNov 7, 20255.0Kyle T and Pejman were amazing. They replaced my battery in a professional and courteous manner. I definitely recommend them. Thanks guys
- BBbillotinboxOct 25, 20255.0Vishal from this shop was very proactive, enthusiastic, paying attention to my problem, and pointed out the right tool and battery for me. He was acting totally different from some other folks who either ignored me or refused to help. Finally I was able to replace battery successfully instead of desperately waiting at the parking lot for a tow. Thank you, Vishal!
- MBMilky BOct 20, 20255.0This AutoZone location is excellent. Honestly they are the representation of what customer care is. The manager along with all the employees were very kind, friendly and really supportive. Not only did I witness this with myself but with about 4 different customers. I literally saw the satisfaction from each one of the customers and their amazement at how helpful they were. The most amazing and important quality is that they didn’t try to upsell their customers but they really supported them and gave them honest feedback. It made me feel like AutoZone (Specifically this Kirkland, WA location) should my first stop for any vehicle parts I need and questions. Manager Name: Amjadkhan k.
- STSamantha TalleyOct 18, 20251.0I placed an order for in store pick up at 2:23 pm on 10/17/2025 order number 201660570390 totaling $ 389.28 Went into store to pick up order , never received any update on my end. While both employees were sitting playing on their phones due to no other customers in at that time I was greeted and I said hi I am here to pick up my parts I ordered gave my name and she told me oh I had to order your parts from our lynnwood store due to only having 1 spark plug in their store out of my whole of 8 items. I received no call from either of the 2 employees that afternoon to even find out if I wanted to keep my order with them , didn’t know that the parts that stated we’re available in your on line order were not available but 1 , I found out an hour to an hour and a half later when I walked in store to pick up. This was truly poorly done….Lynnwood store is 9.7 miles and opened an hour later than totem lake store. Made a call to the store today for any update around 1 pm on order again I was told order was not there and that it could be delivered anywhere between 10am and 5pm. Here I am still with no parts that I ordered over 24 hrs later. This is poor service from both stores but primarily the one I ordered from. Something needs to be done here Poor poor poor service , communication, or options.
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Kirkland, WA?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sundays from 9:00 AM to 8:00 PM.
What is the address of AutoZone Auto Parts in Kirkland?
The store is located at 12660 Totem Lake Blvd, Kirkland, WA 98034, USA.
Which automotive brands are available at this AutoZone location?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, they offer in-store pickup, same-day delivery, and curbside pickup services.
What types of products can I find at AutoZone Auto Parts Kirkland?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Kirkland for customer service?
You can call them at (425) 823-4447 or email customer.service@autozone.com for assistance.
What nearby public transit options are available for visiting AutoZone Auto Parts?
The Totem Lake Transit Center, a bus station, is nearby and can help you reach AutoZone conveniently.
Are there any dining options near AutoZone Auto Parts in Kirkland?
Yes, Panda Express, a Chinese fast-food restaurant, is close by for a quick meal before or after your visit.
What nearby health facilities are close to AutoZone Auto Parts for quick medical needs?
Lakeshore Clinic and EvergreenHealth Primary Care are nearby medical facilities you can visit if needed.
Where can I find additional shopping options near AutoZone Auto Parts in Kirkland?
Nearby, you can shop at Ross Dress for Less, GameStop, and Ulta Beauty for clothing, games, and beauty supplies respectively.