Gerber Collision & Glass

Reviews

• AS

  Abe S

  Sep 3, 2025
  1.0
  My vehicle went into the shop 3 different times to be repaired and was at Gerber (or a dealership they transferred it to because they couldn't fix it) for over 6 months. The first time I picked it up they pulled it around to the front of the shop with standing water in the passenger front and rear floorboards. I had been misinformed so many times, that I lost trust in the repairs and what they were actually doing. I would get information something had been completed, but then called the next day and told it needed to go somewhere for the item to be completed. Ultimately, the vehicle was totaled after a 2nd opinion from another shop found a buckle in the main pilar 2 inches below where they cut it off to repair the top. The only positive thing I can say is that Gerber covered my rental car the whole time it was in the shop, including an extra week after my vehicle was totaled.
• SM

  Shallaw Mohamadamin

  Aug 4, 2025
  1.0
  My new car was swiped by an uninsured driver on the passenger side fender. It was a simple fender replacement job. My insurance company Geico recommend this location. I dropped my car off and Sandy at the front desk only and she had a rude attitude from the beginning . I was called in five times to tell me my car repair was complete however every single time I showed up there was something wrong. when I went in to inspect and pick it up there was always a different issue. Sandy told me "well just take your car to Toyota to fix the rest". I told her Toyota doesn't do body work or review body work. She went and told my insurance adjuster the same thing and Becca from Geico calls me and yells at me to take my car to Toyota so I called Toyota and put John on the line from Renton Toyota and he tells her that they do not do body work or review body work. Last week I got a call it was completed and this was the third time and I went down and the hood was misaligned. I don't understand why they touched the hood it was perfectly fine and I showed them the before pictures after the accident. I addressed the issue and left. Few days later the manager Jason called and left a voicemail demanding I pick up my vehicle because the work was completed. I called him back and specified if the hood was aligned and he told me it was and he had personally checked the quality himself. I went in the next day and the hood is misaligned he didn't do anything. I once again addressed the issue and told him he wasted my time. I found broken pieces of plastic on the hood and he quickly took it from me. Jason and Sandy have no integrity or honesty. They lied to my insurance and my insurance was blaming me for not accepting the horrible they did. Today I was called and I finally took possession of my vehicle. It was a horrible experience, Insurance companies are bad enough because they just want a cheap fix and not pay much. This shop is incompetent and extremely dishonest and unprofessional. Only patience was honest and helpful. DO NOT trust Sandy and Jason the manager. In the voicemail message I posted it they claimed " I didn't like the bracket" what happened was they broke it and the fender was loose after they replaced it. So I told them that was unacceptable and they are responsible. At first they said they were going to request Geico pay for a new one but Patience called me and said don't worry about it they will just order a new one so Indirectly taking responsibility. My car had stains and tool marks on the trim as well as debris all over. Car was brand new No respect for people’s property.
• W3

  w 3

  Jul 27, 2025
  1.0
  Expensive and take forever to fix the vehicle Always change the estimate date Will never take my vehicle there anymore
• DL

  Douglas Lower

  Jul 22, 2025
  1.0
  I had a new car, it got a dent on the front fender, farmer suggested Gerber I brought it to Gerber at Kent, the employee came outside and looked at the car, I explained I wanted the fender replaced and I only wanted the fender painted he said they were slow at the moment and he could have it done real fast and he would go in and order the fender. 2 weeks had almost gone by I asked if it was done, he said the fender was repaired. I asked you did not put on a new front fender? He said no. I said I told you I wanted a new front fender it's a brand new car I did not want Bondo on the car and the dent was on a crease. He asked what would make me happy and I said do what you told me you were going to do. Also again I said don't paint anything but the front fender. He said it would take another week of rental car insurance cost. So now I was up to 3 weeks of rental car cost the next week I called in again and asked if it would be ready by Friday, he said he would try to get it done, he would rush it. I went in Friday to pick the car up and he goes it's not quite ready yet, he pulled it out 25 minutes after closing, it was raining hard and it was cold out, so I really couldn't examine the work because it was getting dark also and it was wet. They told me I have to wait 3 months before I can have it washed in a car wash. Couple weeks later I noticed that the fender cladding wasn't attached properly and I noticed the hinges to that front door were rusting. When I got past the 3 months I brought it back to the Kent office. And showed my concerns.
• PS

  Patrick Shannon

  Jan 11, 2023
  5.0
  Great service and communication

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