Need a rental car in Kent, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kent location today.
Feedback on customer service is mixed; while some staff members received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, with issues such as unpleasant odors and mechanical problems.
Reservation Issues
Numerous reviews highlighted problems with reservations, including unavailability of reserved vehicles and last-minute cancellations.
Staffing and Wait Times
Customers frequently mentioned long wait times and understaffing at the location, leading to frustration during the rental process.
FN
Faruh Nawruz
4 days ago
1.0
I made this reservation knowing that they close at 2pm but lady on the phone told me that there will be someone who will take care of me when I came here door was closed and I was not able to get the vehicle that I reserved.will not make any reservations with them anymore!!!! Not reliable
DD
Dan Daniel
Feb 24, 2026
5.0
Vibe here is awesome, positive energy
VC
Vinny Castro
Feb 22, 2026
5.0
Espi was really friendly and got me into my car quick. She knew her stuff and everything was explained clearly.
Will 100% recommend this location to friends and family
KH
Kris Hills
Feb 20, 2026
2.0
Overall it was a good experience just do not drop off a vehicle after hours someone stolen the gas out it and they charged me around 122.00 for 18 gallons of gas and just dismissed me about it being stolen
YS
Yashasvi Singh
Feb 15, 2026
1.0
I recently rented a Toyota Camry XSE from the Kent location, and unfortunately, it was one of the poorest rental experiences I’ve had to date. The condition of the vehicle was unacceptable.
The Issues:
Cleanliness: The car was extremely dirty both inside and out. Most notably, the back glass had a layer of dirt so thick it was a safety concern for visibility. It clearly hadn't been through a wash or even a quick wipe-down before being handed over.
Fuel Level: I was given the car with only a half tank of gas, which is frustrating and adds an extra chore to the start of the trip.
Mechanical/Tech Issues: The key fob was malfunctioning. The car wouldn't respond to it at times, leaving me worried about being stranded or unable to access the vehicle.
When you rent from Enterprise, you expect a "clean car guarantee" and a vehicle in good working order. This car failed on both counts. I hope the Kent team takes more pride in their fleet maintenance moving forward.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Kent, WA?
Enterprise Rent-A-Car in Kent offers a wide range of vehicles including standard cars, vans, luxury cars, and trucks to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Kent?
The Enterprise Rent-A-Car is located at 327 Central Ave S, Kent, WA 98032, USA.
What are the operating hours for Enterprise Rent-A-Car in Kent?
Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM, and on weekends from 8:00 AM to 2:00 PM.
Can I make an online reservation for a rental car at this location?
Yes, you can reserve your rental car online through the Enterprise website for the Kent location.
What payment methods are accepted at Enterprise Rent-A-Car in Kent?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, Mastercard, and Visa for payment.
Does Enterprise Rent-A-Car offer any special rental deals?
Yes, they offer great weekend rates which you can book through their special deals webpage.
What services are offered by Enterprise Rent-A-Car in Kent?
They offer car rentals, van rentals, luxury car rentals, airport pick-up, and other auto rental services.
Is there a convenient place to refuel or grab essentials near Enterprise Rent-A-Car?
Yes, Sun Star Food Mart nearby is a gas station and convenience store, making it easy to refuel your rental or pick up essentials.
Are there dining options near Enterprise Rent-A-Car in Kent?
Yes, you can find dining options like WoW Hotdogs & Burgers and Ishtar Greek & Mediterranean Cuisine close to the rental location, perfect for grabbing a meal before or after your rental.
How can nearby transportation or vehicle-related services help during my rental?
Nearby services include U-Haul Neighborhood Dealer for truck rentals and Mr Truck Wash for auto detailing, which can complement your rental experience, especially if you need extra vehicle services or moving help.
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