Business Details
About
Auto Repair Shop
Hi-Land Garage has been providing dependable auto repair to the Kennewick, WA community for over 65 years. Throughout our 65+ years in automotive service, our mission has remained the same. We still pledge to perform outstanding automotive service & maintenance at reasonable prices, and we continue to make customer satisfaction our top priority.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
706 reviews
5 stars
663
4 stars
27
3 stars7
2 stars1
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting Charlie and Monica for their exceptional service.
Honesty and Integrity
Numerous reviews emphasized the shop's honesty, with customers appreciating transparent communication and fair pricing.
Quality of Work
The garage received consistent positive feedback for the quality of repairs and accurate diagnostics, often saving customers money compared to other shops.
Timeliness
While many customers noted quick turnaround times, some expressed frustration with longer wait times for appointments due to the shop's popularity.
Mixed Experiences
A few reviews indicated negative experiences, particularly regarding high pricing and unsatisfactory service, suggesting inconsistency in customer experiences.
- ANAlexandre NassifJan 6, 20265.0This is how they hook you. I'm new to tri-cities and needed to replace a CV axle in my vehicle. I google and call around a lot of places. Hi-Land wasn't the cheapest, but it was one of the cheapest. I chose the cheapest one (omitting name here) and had a terrible experience - technicians saying things that any person familiar with cars knows are wrong. I walk. Then I go to Hi-Land. When I called the first time, they quoted me $660. When I came to do the repair, they quoted me $570. When I pick up the vehicle, the final price is $540. To note, this price is lower than the lowest place ran by dummies I mentioned above. Meanwhile, I find out that this place has a huge following of long-term happy customers. Now I ask... how can I not go back to this place? How can I not highly recommend them? I'm a new happy customer!
- ALAlicia LopezDec 13, 20255.0Listen. This is probably the best garage in the TriCities. They do not work on your car unless they know it needs done. They let you know issues they find other than what its in for and how immediate it is to fix it. They absolutely guarantee the work and do not get testy when you bring the car back in. There is a reason this garage is still in business all these years later. Charlie, Monica, and the entire staff is kind, educationa,l and do thier very best to not do unneeded work. They are worth the wait to get into and have a fantastic turn around time. I reccomend them to everyone.
- OKOlivia KleynNov 11, 20255.0Great service and woman at the front desk is always friendly and helpful.
- JKJohnny KellerNov 4, 20251.0We spent 10,000 dollars and it took 5 months to get our vehicle back. It lasted 6 weeks and the motor they purchased and charged us for blew. Now they say nothing they can do about it. We had to get a loan for the repair and now out of a vehicle and 10,000 that we are still paying. This is crap service. Fyi the motor they put in was filthy and the intake had a bunch of soot in it like they didnt evwn look it over before instaling. If i could give 0 stars i would.
- TMTracy MallgrenOct 11, 20255.0Got my clutch assembly replaced on my subaru forrester. It took awhile to get an appointment because they have a lot of business and even offered to reccommend a different place if I wanted. They did a great job and the final cost was under the quote.
Frequently Asked Questions About Hi-Land Garage
What automotive services does Hi-Land Garage offer?
Hi-Land Garage provides auto repair, brake services, oil changes, auto tune ups, electrical services, engine rebuilding, radiator repair, and air conditioning services.
Where is Hi-Land Garage located?
Hi-Land Garage is located at 215 N Union St, Kennewick, WA 99336, United States.
What are the business hours of Hi-Land Garage?
Hi-Land Garage is open Monday through Thursday from 7:00 AM to 6:00 PM and closed on Friday, Saturday, and Sunday.
How can I schedule a service appointment at Hi-Land Garage?
You can schedule a service appointment online at https://hilandgarage.com/schedule/ or call them at +1 509-783-2512.
Does Hi-Land Garage have wheelchair accessible entrances?
Yes, Hi-Land Garage has wheelchair accessible entrances to accommodate all customers.
How long has Hi-Land Garage been serving the Kennewick community?
Hi-Land Garage has been providing dependable auto repair and maintenance services for over 65 years, since 1950.
What nearby places can I visit while my car is being serviced at Hi-Land Garage?
Nearby places include Tri-Cities FCA for community services, Vanity Hair Studio for hair and beauty treatments, and Antojo Costeño for Mexican cuisine, offering you options to spend your time near Hi-Land Garage.
Are there any nearby beauty and spa salons close to Hi-Land Garage?
Yes, nearby beauty and spa options include Nelly and Lush Works Beauty, Vanity Hair Studio, Diva Nails Spa, and Leisure Pool and Spa for various beauty and relaxation services.
Which nearby travel and rental services are close to Hi-Land Garage?
Enterprise Rent-A-Car is a nearby travel service, providing convenient rental car options to customers around Hi-Land Garage.
Can I find electronics or phone repair services near Hi-Land Garage?
Yes, Amigo Cell Phone Repair and Sprint offer mobile phone sales and repair services close to Hi-Land Garage, ideal for your electronic needs.