Gerber Collision & Glass

4.2
155 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
6211 W Okanogan Ave, Kennewick, WA
99336, United States

Hours

Reviews

4.1
128 reviews
5 stars
89
4 stars
7
3 stars
6
2 stars
6
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Lilly, for their helpfulness, communication, and professionalism throughout the repair process.

Communication

While some reviews highlighted excellent communication regarding updates and timelines, others reported significant issues with poor communication and lack of transparency.

Repair Quality

The quality of repairs received mixed feedback; while many customers were satisfied with the final results, others experienced ongoing issues and dissatisfaction with the work done.

Timeliness

Several customers expressed frustration with delays in repair timelines, with some stating that their vehicles were kept for extended periods without clear updates.

Overall Experience

Overall, experiences varied widely, with some customers having positive interactions and outcomes, while others reported significant dissatisfaction and would not recommend the service.
  • DZ
    Donnie Zorn
    3 days ago
    5.0
    Have had Gerber do a couple auto repairs, and they have always done great work. My point of contact this go around was Lily Vargas. She was amazing in keeping me up to speed with what was happening. She was quick to find answers if she didn’t have one. Definitely recommend the Kennewick Gerber!
  • MJ
    Micah Jarret
    Nov 14, 2025
    5.0
    I had a major repair job after a serious accident with airbags deployed and heavy body damage. Gerber Collision handled the repair from start to finish and kept me updated every step of the way for more than a month. I never had to chase them down for information. Jerry always reached out with status updates, timelines, and clear explanations. The final result is perfect. There is no trace that the accident ever happened. No rattles, no alignment issues, nothing at all. The truck drives exactly like it did before. The workmanship and communication were outstanding. Jerry and the team did an exceptional job and I highly recommend them.
  • WG
    wendell greenwald
    Nov 7, 2025
    5.0
    My insurance sent me to Gerber in Kennewick, WA to repair my car after an auto accident. Gerber was great to work with and Lilly at Gerber was always helpful and taking great care of me!
  • MR
    Marco Razo
    Sep 30, 2025
    5.0
    Gerber Collision Repair did a great job. Thanks to Lily Vargas my case was resolved very quickly, and she gave me great service the whole time. She kept me updated step by step on how things were going and what I needed to do, which made everything super clear and easy
  • AT
    Ashley Toth
    Sep 8, 2025
    5.0
    I had Gerber perform repairs after an auto accident. They did an amazing job on the repairs and also communicated throughout the entire way so I knew what to expect. Would definitely use again!

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers collision auto body repair, auto glass services including windshield replacement, dent repair, paintless dent repair, bumper repair, and free repair estimates.

Where is Gerber Collision & Glass located?

It is located at 6211 W Okanogan Ave, Kennewick, WA 99336, USA.