Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
4.1
128 reviews
5 stars
89
4 stars
7
3 stars
6
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Lilly, for their helpfulness, communication, and professionalism throughout the repair process.
Communication
While some reviews highlighted excellent communication regarding updates and timelines, others reported significant issues with poor communication and lack of transparency.
Repair Quality
The quality of repairs received mixed feedback; while many customers were satisfied with the final results, others experienced ongoing issues and dissatisfaction with the work done.
Timeliness
Several customers expressed frustration with delays in repair timelines, with some stating that their vehicles were kept for extended periods without clear updates.
Overall Experience
Overall, experiences varied widely, with some customers having positive interactions and outcomes, while others reported significant dissatisfaction and would not recommend the service.
- DZDonnie Zorn3 days ago5.0Have had Gerber do a couple auto repairs, and they have always done great work. My point of contact this go around was Lily Vargas. She was amazing in keeping me up to speed with what was happening. She was quick to find answers if she didn’t have one. Definitely recommend the Kennewick Gerber!
- MJMicah JarretNov 14, 20255.0I had a major repair job after a serious accident with airbags deployed and heavy body damage. Gerber Collision handled the repair from start to finish and kept me updated every step of the way for more than a month. I never had to chase them down for information. Jerry always reached out with status updates, timelines, and clear explanations. The final result is perfect. There is no trace that the accident ever happened. No rattles, no alignment issues, nothing at all. The truck drives exactly like it did before. The workmanship and communication were outstanding. Jerry and the team did an exceptional job and I highly recommend them.
- WGwendell greenwaldNov 7, 20255.0My insurance sent me to Gerber in Kennewick, WA to repair my car after an auto accident. Gerber was great to work with and Lilly at Gerber was always helpful and taking great care of me!
- MRMarco RazoSep 30, 20255.0Gerber Collision Repair did a great job. Thanks to Lily Vargas my case was resolved very quickly, and she gave me great service the whole time. She kept me updated step by step on how things were going and what I needed to do, which made everything super clear and easy
- ATAshley TothSep 8, 20255.0I had Gerber perform repairs after an auto accident. They did an amazing job on the repairs and also communicated throughout the entire way so I knew what to expect. Would definitely use again!
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers collision auto body repair, auto glass services including windshield replacement, dent repair, paintless dent repair, bumper repair, and free repair estimates.
Where is Gerber Collision & Glass located?
It is located at 6211 W Okanogan Ave, Kennewick, WA 99336, USA.
What are the business hours of Gerber Collision & Glass?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass provide any guarantees on their work?
Yes, all collision and auto glass repairs come with a Lifetime Guarantee for as long as you own your vehicle.
What payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
How can I contact Gerber Collision & Glass for a repair estimate?
You can contact them by phone at +1 509-735-7800 or email at info@gerbercollision.com.
Are there any nearby places to grab food when I visit Gerber Collision & Glass?
Yes, Bruchi's, a fast food, sandwich, and burger restaurant, is nearby and can be a convenient option to grab a bite before or after your visit.
What automotive-related services are available near Gerber Collision & Glass?
Nearby, you can find Mad Mechanics for automotive repair and oil changes, Bush Car Wash for auto detailing, and White Glove Detailing TriCities for professional auto detailing services.
Are there any employment or workforce services close to Gerber Collision & Glass?
Yes, WorkSource Columbia Basin and Benton Franklin Workforce Development Council offer employment services nearby, which might assist community members seeking jobs.
What nearby amenities could I visit while waiting for my vehicle repair?
You could visit Columbia Center Rotary for community services, Bingo Boulevard for entertainment, or JayDay Cafe Kennewick for coffee and bubble tea near Gerber Collision & Glass.