Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone 21st Ave SW in Federal Way, WA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Federal Way, WA or call us at (253) 838-0994.
Mixed reviews on customer service; some employees provided exceptional help while others were reported as rude or unprofessional.
Staff Knowledge
Many customers praised the staff for being knowledgeable and helpful in finding the right parts.
Store Environment
The store is often busy but generally well-stocked and clean, with some customers appreciating the installation services offered.
Long Wait Times
Several reviews mentioned long wait times due to understaffing, particularly during busy hours.
AS
Alex Suri
3 days ago
3.0
They don't price match
AF
AllGates Family
Dec 21, 2025
1.0
I frequent this location periodically on this day the store clerk could be heard cussing and swearing on the phone to obviously another AutoZone employee at another location. Meanwhile, there was a line of customers waiting for assistance. There was also a family with children’s present. This did not deter the store clerk from continuing his conversation on the phone using obscenities at will. I walked out.
NH
Nick Hollins
Dec 21, 2025
1.0
Customer service and self-awareness are nonexistent.
The only employee stationed near the register was on the store phone, speaking loudly and repeatedly dropping F-bombs while talking about weed and women. Three customers were standing there waiting to check out the entire time.
The worst part? There were small children in the store who could clearly hear the conversation.
Completely unprofessional, zero situational awareness, and no respect for customers.
AT
Alisha Thomas
Dec 1, 2025
5.0
Very helpful and knowledgeable I appreciate them very much every time
BB
Buddy Burlison
Nov 29, 2025
5.0
Auto parts store. Nothing more nothing less. Sometimes their rude when you ask stupid questions but for the most part they keep it professional and still help ya out. Got a few parts for my car here.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Federal Way?
AutoZone Auto Parts in Federal Way is open from 7:30 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Where is AutoZone Auto Parts located in Federal Way?
It is located at 33510 21st Ave SW, Federal Way, WA 98023, United States.
What types of auto products and brands does AutoZone offer?
AutoZone offers a wide range of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts. Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Auto Parts provide in-store pickup and delivery services?
How can I contact AutoZone Auto Parts in Federal Way?
You can reach them by phone at (253) 838-0994 or email customer.service@autozone.com.
Can I find AutoZone in Federal Way online?
Yes, you can visit their website at https://www.autozone.com/locations/wa/federal-way/33510-21st-ave-sw.html for more information and online shopping.
What nearby services are available when visiting AutoZone Auto Parts?
Nearby services include South King Fire and Rescue Station 63, CVS Pharmacy for health and convenience needs, and UPS Access Point locations for shipping and courier services.
Are there automotive-related services close to AutoZone?
Yes, nearby automotive services include Grease Monkey for repairs and Oilstop Drive Thru Oil Change for quick oil changes and car washes.
Where can I eat near AutoZone Auto Parts in Federal Way?
You have several dining options nearby such as Puerto Vallarta Bar and Cantina 'The Port' for Mexican cuisine, Han's Burger, Taco Bell, and Pizza Hut Express for fast food.
Does AutoZone Auto Parts in Federal Way operate year-round and since when?
Yes, AutoZone has been serving customers since 1979 and continues to operate with regular hours throughout the year.
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