Gerber Collision & Glass

Reviews

• MZ

  Mina Zak

  Jan 14, 2026
  1.0
  “IT IS JUST A COROLLA” That was the first response from the manager lady named Su****, when I refused the bad looking paint job they did to my 2024 car! ( debris in paint, scratches, and unpainted areas), I had to send a very long complaint email to the insurance company so that she is convinced to listen to me and redo the work. If you have time to waste in the unnecessary back and forth with that kind of attitude of the “manager” and you are willing to regret doing business with them, then this is your place to go.
• SC

  Shanon Collins

  Dec 16, 2025
  1.0
  Dropped my car off to this place. Suzanne had checked my car and everything. Went up to enterprise to go get the car just to turn around and get a story from Suzanne, stating that she will no longer be helping us do the fact that I was not happy with the service. The backstory of this is I went in to get my car fixed because I sideswiped. Couldn't use my window got my car back went to go use my window and I still couldn't use my window so I took my car back to see if they could go and fix it for me. I told Suzanne that State Farm will be calling her and that we'll be dealing with State Farm first. She says OK that works. I'll take a note of that I get in from the shop from getting turned down from Suzanne and Jason on the other place, I go to go get the car and she acts like she doesn't know what we just talked about over the phone. I was very disappointed because I had filled out the paperwork. Got the text messages and everything for my car to get ready for repair just to turn around and have to come get my car because they will no longer help us.. This year is not our fault. It was their fault, but they're putting it all on us.
• MB

  Matthew Burger

  Nov 3, 2025
  5.0
  Overall, I’m very satisfied with the repair work on my F-150 Lightning at Gerber Collision & Glass in Everett. The quality of the work was excellent, and once I connected with the Regional Manager, Joshua, he was reassuring and transparent about the delays caused by defective condensers. My initial concerns turned out to be unfounded, and I appreciate his effort to explain the situation clearly. The only area for improvement would be earlier and more proactive communication. Once Joshua got involved, everything was handled professionally and resolved well.
• WS

  Walker Skins

  Mar 12, 2023
  5.0
  Took care of my mom and was a breeze to schedule a repair for myself
• CN

  Chris Nicholson

  Aug 10, 2016
  2.0
  I dropped my car off for some minor bodywork on Saturday morning, and was told that it should be done by "mid-week at worst". I was also informed that I would get updates on the progress of the repairs. It's Wednesday night now, and since I haven't heard anything, I just decided to call. I know it's past their hours so I was planning on leaving a message. However, when I called an automated voice told me the whole spiel about business hours, which I was expecting, but then the call was promptly ended without a chance for me to leave a message. I thought that perhaps the call had dropped, so I tried again and got the same result. As I have yet to see my car, I have no idea what the service is like, but the communication is poor at best. I will say though, as soon as I got off the phone with my insurance company when I reported the damage to my vehicle, I got a call from Gerber. There were quick to set me up for an appointment at least. I'd just like to know when I can expect my car to be ready.

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