Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone South Burlington Blvd in Burlington, WA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Burlington, WA or call us at (360) 755-1559.
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or unhelpful interactions.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided excellent assistance, but there were also complaints about a lack of basic automotive knowledge among some employees.
Store Management
Customers noted issues with store management, including understaffing and poor organization, which led to long wait times and inadequate service during busy periods.
Product Availability
The store generally has a good selection of parts, but there were instances of customers receiving incorrect items or experiencing issues with online orders.
DC
Dionicio Cantu
Feb 3, 2026
5.0
I was helped by Gilbert at your Burlington Washington store and his expertise and professional service was the best I have ever had you need to train your employees modeling this man . Thank for a service well done
TH
Toni Hermano
Jan 10, 2026
5.0
Best service I got a hole time in Burlington
KP
Kim Pelham
Dec 21, 2025
5.0
Great job installing a new battery for us. Artem is a new employee (six days on the job!) , and we were his first battery installation. He gave us great service in helping us select a battery, he was friendly, competent, and got our battery installed no problem. We had went by a different auto supply store previously, and they would not install the battery, even though the website said that they would do battery installation. I highly recommend the Burlington AutoZone team!
CW
Chip Williams
Oct 8, 2025
1.0
Rude, did not want to give me time of day when I called for info on a product, adding that I am handicapped and would need some assistance at their Burl. Store. Asked for manager and she again was not helpful in putting him/her on the phone. I gave up!! Will post a poor review for them online! She deserves it!!!
NN
Nicholas Nuzzi
Oct 3, 2025
5.0
I came in for helping finding a repair item. The associate who assisted me- and the store manager Flavio- were extremely helpful. The manger came to look at my vehicle so he could offer the best recommendation. The service and selection here is outstanding.