Customer Service
The staff at the Bremerton location received high praise for being friendly, helpful, and efficient, with many customers highlighting individual employees for their exceptional service.
Cleanliness
Several reviews noted issues with the cleanliness of the rental vehicles, with some customers receiving cars that were not adequately cleaned before pickup.
Reservation Issues
There were multiple complaints about confirmed reservations not being honored, with customers arriving to find no vehicles available despite prior confirmations.
Communication
Customers expressed frustration over poor communication regarding vehicle availability and additional charges, leading to confusion and dissatisfaction.
Overall Experience
While many customers had positive experiences, there were significant concerns regarding inventory management and the reliability of reservations.