Louis Auto & Residential Glass

Reviews

• SD

  Shawn Digby

  4 days ago
  1.0
  They are not the same shop that they used to be. They have sold out to Safelite and along with it. The service went to shit.
• KH

  Kyoya Hibari

  Feb 17, 2026
  2.0
  The service itself on my car was great and no complaints. Im giving a lower rating because they made a mistake on my payment invoice and it's been like pulling teeth just to get any kind of communication from them. Its been more than 3 weeks since I requested a corrected invoice to submit to insurance for reimbursement and I still haven't recieved. Very disappointing.
• ML

  Michael Larios

  Jan 3, 2026
  1.0
  I had an appointment at Safelite at 10 today to replace my windshield (not realizing it was no longer Louis Auto Glass until after I scheduled), and was told it would take a couple hours. I explained that I was going to run a quick errand and then wait while they finished up. Around 11 I came back to the office and sat in the waiting area. At almost 12:30 I asked for an update/ETA, as I was almost two and a half hours into a two hour appointment. The receptionist stepped out for 5-10 minutes and when she came back she informed me that they hadn't actually STARTED yet. Apparently their only tech had gotten behind for the day and nobody thought to let me know. The receptionist suggested they could probably still get to my car today but it would be much later, otherwise they could get me rescheduled. I can't wrap my head around the fact that they had my phone number, knew I was there waiting (I was the only customer there!), and just never bothered to let me know that my two hour appointment was turning into a five or six hour appointment, If they could even get around to it. I don't think the receptionist even apologized, she just seemed confused that it had happened. Anyway, I wasted two and a half hours of prime Saturday morning and left with nothing to show for it. That's a big fat thumbs down from me.
• JH

  Jodi Hopkins

  Nov 6, 2025
  5.0
  We needed a new driver’s window on our vehicle. They were able to get us in quickly, they completed the project within a couple of hours or less, and they did a great job cleaning up the interior free of charge. The price was incredibly reasonable. Thank you so much for your friendly and professional service!
• JJ

  John

  Oct 27, 2025
  5.0
  5-Star Review for Mr. Danny Shank, technician at Louis Auto Glass in Bellingham Washington. We want to provide a 5-Star review for Danny Shank the technician who replaced the motor and regulator for the back door window in our vehicle. Danny and the staff at Louis Auto Glass are really first class. They know how to work together and got the job done right. Tearing apart the back door of a vehicle, and all the components behind the panel is quite a complicated job, and Danny did it with precision and is quite a professional technician. Respectfully, Casey & Alex

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