A&M Auto Repair Bellevue

Reviews

• RC

  Robyn Chihak

  1 day ago
  5.0
  I don’t dread taking my car to be fixed anymore because of Elliot and Jason. They are kind, patient, and helpful; they always explain their pricing and obtain permission before every repair. They can fit me in quickly when it’s urgent and they never take too long to fix my car and get it back to me. The pricing is fair and transparent. I’ve never appreciated an auto shop more. Thanks A&M!
• DG

  David G

  6 days ago
  4.0
  competent but expensive
• BW

  Bruck Workie

  Feb 15, 2026
  1.0
  I am sharing my experience to caution others about this auto shop. I brought my 2008 Hyundai Sonata to the shop to have the brakes inspected because the dashboard warning lights were intermittently turning on and off. I agreed to pay a $248 diagnostic fee and left the vehicle with them. The following morning, I was informed that multiple components—including hoses, brake lines, rotors, and other parts—were allegedly in poor condition. I was told the repairs would take approximately three weeks and would cost around $4,800. I was also told the vehicle was not drivable. During this conversation, the individual (I believe his name is Elliot) strongly urged me to authorize the repairs. The discussion felt highly pressured, and I believe scare tactics were used to push me toward approving the work. I was repeatedly told how unsafe the vehicle was and was encouraged to use financing options to proceed with repairs at their shop. Given that the repair estimate exceeded the approximate value of my car, I declined the recommended services and informed them that I would pick up my vehicle. When I arrived, the individual I had previously spoken with ( Elliot) was not present. Another employee collected the $248 diagnostic fee and handed me my keys. When I asked about the vehicle’s condition, he stated that he had no idea about it. When I started the car to leave, the brake pedal went completely to the floor and the brakes were not functioning. I then had to wait for Elliot to return so I could ask where the brake fluid leak had come from. He told me that a brake line was broken and leaking brake fluid, and stated that “it could happen anywhere.” I want to be clear that prior to bringing my vehicle to this shop, I had not experienced any brake failure whatsoever. The brakes were functioning, and I did not have a brake pedal going to the floor. I also observed large towels placed underneath the car with visible brake fluid on them when I picked it up. Because the vehicle was no longer safely drivable, I was forced to have it towed at an additional cost of $200, incurring further unexpected expense. Based on the timing and circumstances, I have serious concerns about what may have occurred while my vehicle was in their possession. I cannot prove intent; however, it is difficult to ignore the fact that the brakes became completely inoperable only after I declined a $4,800 repair estimate. This has led me to question whether the brake line leak may have been intentionally caused after I refused the repairs. The overall experience was distressing, costly, and has raised significant ethical concerns for me. I encourage others to exercise caution, seek second opinions, and carefully evaluate their options before authorizing repairs at this shop.
• RP

  Richard Phillips

  Feb 5, 2026
  5.0
  Eliot was calm, reassuring, and very polite.
• SS

  Stephanie Scudder

  Feb 2, 2026
  5.0
  A&M feels like a family owned business, unlike some of the larger car dealers service companies. I have been going to A&M for years, and I appreciate the great service that do & give when I bring my car in.

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