Frustrating and confusing to say the least, I called and spoke with the owner months ago looking for a shop that could align our limousines. He assured me he had the space to do it and that they did busses, ect and it shouldn't be a problem. Well I made some changes to the front suspension in my newest Hummer (2" leveling kit in the front, 40,000 miles) and called to make an appointment because I knew the changes would upset the perfect alignment it had. Took the Limo down there and dropped it off. Received a call about an hour or so later where the office person told me they couldn't align it because the front end was "shot". She then read me off a list of things it needed, New pitman Arm, New control Arms, New inner and outer tie rods, Ball joints, basically an entire front end, (about a 1800.00 up-sell). She asked if I wanted them to work up a quote? lol...I'm laughing because I'm a mechanic (40,000 miles) and I had just replaced both wheel hub assemblies on each side and know the condition of these components she spoke of. I told her I'd be right down. I went there and spoke with the 2 shop mechanics who swore the front end was wasted and they just couldn't do anything with it, it would wear tires, really bad, ect. So I explained to them that I was a mechanic and my business theory and how I suggested they align it, with the waiver of responsibility. If the front is indeed worn, I'd replace it at my convenience and then bring it back to them and pay them again to align it. They were animated and swore it just wasn't worth it to me and it would destroy the tires, ect so I said okay, your loss$ and I drove away paying them nothing. After jacking up the front and doing a "shake down" of my own I notice zero movement or play either in the balljoints or any components up front (just giving them the benefit if the doubt). So I made an appointment with Puget Sound Alignment in Kent. Took the car in, an hour later they called me to pick it up, all done, no issues. I asked the two mechanics about the condition of the front end and they told me there wasn't anything wrong with it, everything was tight and normal for a truck with 40,000 miles on it. I paid them, left them a 75.00 tip and drove away (pleasant experience).
My suggestion to future customers of Gitt Spring is 1. if it's not in their "wheelhouse" meaning not something they usually work on don't take your vehicle here, even if they say they will/can do it. 2. be careful because they are liars and will take advantage of you if they can.
My suggestion to the owners of Gitt Spring is; 1. try to get to know your customer a little before you lie to them, they may know more about their vehicle then you do and 2. Don't lie to your customers, it will NEVER serve you well for future business, be honest. If your mechanic didn't want to do it, or didn't know how, didn't have the tools to adjust those eccentric bushings, then you just should have apologized and been honest, I would have understood and went somewhere else and appreciated your honesty.