Sunset Mitsubishi of Auburn

Reviews

• JC

  Jacob Carabello

  Nov 12, 2025
  1.0
  Sunset is an apt name if this dealer plans on closing its doors forever. My vehicle was part of an extended corporate recall regarding the dashboard touchscreen Following the instructions issued by corporate I brought the car in w/o an appointment because it "wouldn't take long for a dealer to diagnose and the repair wouldn't take long to accomplish." I arrive on a Saturday morning to find nobody at the service desk. As I wait, 4 employees walk by and not a single one acknowledged me,not even to say, "someone will be with you shortly." When a service desk person finally arrives after standing there waiting for 15 mins, she asks what I'm there for and I explain the recall instructions I received. (As it is a recall, there is not supposed to be any expense on my part) The woman more or less tells me no, that I will need an appointment or to wait anywhere from 2-4 hours before they can examine the vehicle, that I will be responsible for paying for the inspection, and then IF they decide it's a recall related failure, I will be reimbursed. Given this absolutely contradicting info I declined, left, and called mitsubishi corporate the following Monday to get clarification on this recall process. Suffice to say corporate called BS on the BS answer I was given by the front desk person, reached out on my behalf to the dealership and straightened everything out so that I would return to Sunset dealership, have the vehicle inspected at no cost to me and, assuming the failed touchscreen was not through some negligence on my part, get the screen replaced per the recall. I take the car back, get it inspected, they find that the touchscreen failed through no fault of mine and then say that they will replace it; however the part is back ordered due to the national recall. This all makes sense to me and I was okay with a few months wait. This all occurred roughly in mid April. It is now Nov and I have not been updated or contacted once regarding my recalled part. I finally called today to try and get an update and was hung up on 3 times without getting to a person, finally got to a person who was apparently not in service and they quickly transferred me where I was, again, hung up on after about 10 seconds. I called 1 more time and left callback info with the automated system (which feels about as reliable at this point as sending a message by pigeon) and it has been an hour with no callback. Idk how a dealership can actively treat its client base so horribly and still be in business, but I will NEVER do business with these people again and will be sure to dissuade anyone I know from going to this dealership.
• RM

  ruel morales

  Oct 14, 2025
  1.0
  ****BEWARE***** I am writing to formally address the response provided by Sunset Mitsubishi to my previous review regarding the service department's handling of a recent recall repair and engine diagnostic. The company's statement regrettably omits crucial details that fundamentally misrepresent the factual account of my interaction and decision-making process. Following the comprehensive engine diagnostic, which confirmed a significant and costly issue, I engaged in a direct and explicit conversation with Dane from your service department. During this discussion, I unequivocally communicated my decision *not* to proceed with the recommended engine repair or replacement, given the substantial expense involved. I clearly conveyed my intent to dispose of the vehicle, even indicating that I would likely explore options such as donating it. Dane acknowledged my decision and confirmed the arrangements for me to retrieve my car on the upcoming Saturday. He also specified that I would be responsible for the diagnostic fee upon collection, which I readily agreed to pay. It is imperative to emphasize that at no point during this entire conversation did Dane, or any other representative, inform me that the engine would not be reassembled or that there would be any additional charge associated with reassembling it. There was absolutely no mention of a reassembly fee or the condition in which the engine would be returned to me. Therefore, the characterization of events presented in your company's official reply to my review is not only inaccurate but appears to be a deliberate omission of key facts, effectively misrepresenting the truth of our agreed-upon arrangement. This blatant disregard for the factual timeline of events adds significant insult to an already deeply disappointing service experience. This incident reflects a concerning lack of transparency and accountability within Sunset Mitsubishi's service department. Such practices severely erode customer trust and suggest a company unwilling to acknowledge its responsibilities or strive for genuine customer satisfaction. I urge prospective customers to exercise extreme caution and diligence when considering Sunset Mitsubishi for their automotive service needs.
• KK

  Kathryn Todd (Kitty)

  Aug 29, 2025
  5.0
  I just wanted to give Albert a shout out. My husband and I were looking for a little commuter car, and Albert sold us what we needed. Thank you!
• MC

  Mona Chapman

  Aug 21, 2025
  1.0
  This place is a rip off, and I say this because they had my car for a month and 10 days and I kept getting in contact with them. They told me they had to do 2 diagnosis on my car and it was going to cast me 430 dollars so I paid that . Then they tell me what's the problem! was supposed to be the new battery I had just got before I drop my car off to them on July 8th .Then the mechanic tell's me that it's the E tac and for him to fix it, it's was gonna to cost me 1,775.42 dollars and that's not including the taxes with the taxes it would have been 2,067,94 So I went and got my car on August 18th and dropped it off at another Mitsubishi and got it fix the next day and it only cost me 510.dollars and it was the same thing that they fix. And when I put all that money together it would have been 2,420.42 on something That was 510 dollars. I will never take my car there again and strongly suggest that no one else should. I will be contacting the better business bureau
• GG

  Gayle

  Jun 13, 2025
  1.0
  Sunset Mitsubishi of Auburn is the worst dealership I have ever been to. I went to the dealer in NJ for nine years and never had a problem. Ten days ago I went into dealership with a problem with my front drivers-side window. It would not go up. Baily, the service tech, came out to look, pressed the button a few times, and told me it was my Switch Assembly. They did not have this in stock, and sent me to Parts Department. This was ordered, and I was charged $518.98 for this. I have since found exactly same Switch Assembly for under $40. So this was an up-charge of $460 if I remove tax. I did not question as I never thought a dealer would increase the cost by this much. I was then told it would be an additional $500 to install this Switch Assembly. Keep in mind that Service Tech Bailey told me this was the problem. I bring the car in and after one hour I see my car sitting outside in the drive. Bailey comes out with bad news -- this was not the problem. If I wanted to pay an additional $215 I could have diagnostics done on the car to find the problem. Are they kidding? Why was diagnostics not offered from the get go? Why did you close up the door cover before offering me diagnostics? I was then charged $253.75 for them to do nothing. I was told this included labor, tax, and parts. When I questioned "parts" as I paid for the part, Bailey said it was for using the tools - at most a screwdriver and wrench. I would have had to pay the total amount of over $500 but I would not. They did nothing to fix but indeed they did break my back door hatch opening, as it will not open now. I am furious. I am going to go to Better Business Bureau, Yelp, and wherever reviews for this dealership can be posted to warn others of this ripoff. The way I see it is that they owe me almost $1,000 for the overcharged part and the so-called expert mechanic that touched my car. Never again. Gayle

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