Sunset Mitsubishi of Auburn

Reviews

• CD

  Chelsa Denis

  Nov 24, 2025
  5.0
  Wait time and keeping me informed
• JC

  Jacob Carabello

  Nov 12, 2025
  1.0
  Sunset is an apt name if this dealer plans on closing its doors forever. My vehicle was part of an extended corporate recall regarding the dashboard touchscreen Following the instructions issued by corporate I brought the car in w/o an appointment because it "wouldn't take long for a dealer to diagnose and the repair wouldn't take long to accomplish." I arrive on a Saturday morning to find nobody at the service desk. As I wait, 4 employees walk by and not a single one acknowledged me,not even to say, "someone will be with you shortly." When a service desk person finally arrives after standing there waiting for 15 mins, she asks what I'm there for and I explain the recall instructions I received. (As it is a recall, there is not supposed to be any expense on my part) The woman more or less tells me no, that I will need an appointment or to wait anywhere from 2-4 hours before they can examine the vehicle, that I will be responsible for paying for the inspection, and then IF they decide it's a recall related failure, I will be reimbursed. Given this absolutely contradicting info I declined, left, and called mitsubishi corporate the following Monday to get clarification on this recall process. Suffice to say corporate called BS on the BS answer I was given by the front desk person, reached out on my behalf to the dealership and straightened everything out so that I would return to Sunset dealership, have the vehicle inspected at no cost to me and, assuming the failed touchscreen was not through some negligence on my part, get the screen replaced per the recall. I take the car back, get it inspected, they find that the touchscreen failed through no fault of mine and then say that they will replace it; however the part is back ordered due to the national recall. This all makes sense to me and I was okay with a few months wait. This all occurred roughly in mid April. It is now Nov and I have not been updated or contacted once regarding my recalled part. I finally called today to try and get an update and was hung up on 3 times without getting to a person, finally got to a person who was apparently not in service and they quickly transferred me where I was, again, hung up on after about 10 seconds. I called 1 more time and left callback info with the automated system (which feels about as reliable at this point as sending a message by pigeon) and it has been an hour with no callback. Idk how a dealership can actively treat its client base so horribly and still be in business, but I will NEVER do business with these people again and will be sure to dissuade anyone I know from going to this dealership.
• RM

  ruel morales

  Oct 14, 2025
  1.0
  ****BEWARE***** I am writing to formally address the response provided by Sunset Mitsubishi to my previous review regarding the service department's handling of a recent recall repair and engine diagnostic. The company's statement regrettably omits crucial details that fundamentally misrepresent the factual account of my interaction and decision-making process. Following the comprehensive engine diagnostic, which confirmed a significant and costly issue, I engaged in a direct and explicit conversation with Dane from your service department. During this discussion, I unequivocally communicated my decision *not* to proceed with the recommended engine repair or replacement, given the substantial expense involved. I clearly conveyed my intent to dispose of the vehicle, even indicating that I would likely explore options such as donating it. Dane acknowledged my decision and confirmed the arrangements for me to retrieve my car on the upcoming Saturday. He also specified that I would be responsible for the diagnostic fee upon collection, which I readily agreed to pay. It is imperative to emphasize that at no point during this entire conversation did Dane, or any other representative, inform me that the engine would not be reassembled or that there would be any additional charge associated with reassembling it. There was absolutely no mention of a reassembly fee or the condition in which the engine would be returned to me. Therefore, the characterization of events presented in your company's official reply to my review is not only inaccurate but appears to be a deliberate omission of key facts, effectively misrepresenting the truth of our agreed-upon arrangement. This blatant disregard for the factual timeline of events adds significant insult to an already deeply disappointing service experience. This incident reflects a concerning lack of transparency and accountability within Sunset Mitsubishi's service department. Such practices severely erode customer trust and suggest a company unwilling to acknowledge its responsibilities or strive for genuine customer satisfaction. I urge prospective customers to exercise extreme caution and diligence when considering Sunset Mitsubishi for their automotive service needs.
• DM

  Daniel Martin

  Oct 5, 2020
  5.0
  Damon really went the extra mile, and even helped me by driving the car to my home as I had driven myself and wasn’t initially planning to purchase same day. I couldn’t be happier with the experience!

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