Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Arlington #5197 in Arlington, WA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Arlington, WA or call us at (360) 530-2578.
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Staff Knowledge
There are reports of staff lacking knowledge about basic parts and services, leading to customer frustration.
Store Experience
Customers appreciate the cleanliness and organization of the store, but some have experienced long wait times and issues with staff availability.
Product Availability
While many customers found the parts they needed, there were instances of items being out of stock or not properly listed in the system.
AB
April Bussard
3 days ago
5.0
Dan helped me and gave me all the info I need!!
QB
Queen Bee
Jan 1, 2026
2.0
Dec. 31st, 2025 @ 3pm. Long line, one counter person to help customers. Took 20 mins to be helped. The counter guy tries to tell me which spark plugs I need, Brand wise, like I'm a rookie cause I'm female. I've done my research. I know what I want and why. Then asked him if they were pre-gapped. He said yes. I asked where the plug gapper guage was cause I needed a new one to check them and be sure before installing. He rolled his eyes and took a deep breath. Then he tells me I shouldn't need to check and that it's risky cause I could mess up the gap. Lol. Again, WHY? Cause I'm a woman? I just laughed. Ive been my own mechanic for over 20 yrs. Well better to check since it will be MY problem if it's not correct. Sooo I get home and carefully check each plug.... pack of 4 was good, 2nd pack of 4 all gapped wrong. Correct gap, 0.040
4 pack was almost at 0.050. Anybody have an idea what kinda problem I would have if I would have taken his word for it? I understand it wouldn't have been his fault, But DO NOT give bad advice or just be like Orielys and Don't give any advice. I don't need no rookie trying to sell me anythang or talk me out of checking the parts first. Lol.
DH
Don Huffman
Dec 26, 2025
2.0
Poor knowledge of basic parts/service. I requested the staff member set aside the proper hose clamp to go with the radiator I ordered so that my 65 year old mother could pick it up for me to repair her car. I was told “I’m not able to do that, I’m not good with radiators.”
Anyone with a 9th grade shop class education can deduce that nearly any hose clamp would work. This process is considerably more elementary when one is literally holding the radiator in question.
It’s sad that Autozone hasn’t instilled the necessity of a helpful , can-do attitude into their staff. It would be better if their store was staffed by a self-checkout machine.
Napa is a good alternative and not far away.
FC
Francisco Castañeda
Dec 21, 2025
1.0
Atención a cliente inrrespetuoso👎🏽
SS
Stuart Sellers
Dec 4, 2025
5.0
After laying my bike down in the rain one day I broke my crankshaft cover and was pretty much out of commission. And even though AutoZone is not a motorcycle parts store I went into discover anything I could that would help and I found a friendly staff with helpful suggestions and even loan me tools to do the repairs I needed to do to get the bike movable. Jason I believe the supervisor and if not you should be was most kind and even offered to keep the store open a little longer if I needed him to. I don't give many reviews and never five-star reviews so believe me when I say this auto parts store deserves all five stars. On a side note my bike is still limping along, broken crankshaft cover and all, 2 weeks later.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Arlington, WA?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Arlington offer in-store pickup and same-day delivery services?
Yes, AutoZone Arlington offers both in-store pickup and same-day delivery services.
What types of auto parts and brands are available at AutoZone Arlington?
AutoZone Arlington carries automotive replacement parts including brake pads, car batteries, car accessories, and aftermarket automobile parts with brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Arlington located?
AutoZone Arlington is located at 17020 Smokey Point Blvd Ste 130, Arlington, WA 98223, USA.
How can I contact AutoZone Arlington for customer service?
You can call AutoZone Arlington at (360) 530-2578 or email customer.service@autozone.com for assistance.
What nearby places can help me find AutoZone Arlington?
Nearby places include other AutoZone stores, American garage door service, and Tractor Supply Co., which can help you locate the area around AutoZone Arlington.
Are there nearby restaurants around AutoZone Arlington where I can eat before or after shopping?
Yes, there are several nearby restaurants such as Wendy's, Galbi Burger, Tokyo House Restaurant, Taco Time NW, Papa Murphy's Take 'N' Bake Pizza, Pho Dat, and Baskin-Robbins where you can enjoy a meal before or after your visit.
Where can I find nearby ATMs or banks when visiting AutoZone Arlington?
You can find nearby financial services including ATMs, Bank of America, and U.S. Bank close to AutoZone Arlington for your banking needs.
Does AutoZone Arlington have any online resources or website for shopping?
Yes, you can shop online or find more information at their website: https://www.autozone.com/locations/wa/arlington/17020-smokey-point-blvd-ste-130.html
When was AutoZone Arlington established and what services do they emphasize?
AutoZone Arlington was established in 1979. It emphasizes automotive replacement parts, maintenance items, car accessories, and provides tool rental services, in-store shopping, curbside pickup, and delivery.