Tire Warehouse

Reviews

• RH

  rob halpert

  Nov 13, 2025
  1.0
  My wife and I have had our tires purchased and changed over each year by Tire Warehouse and always received great service. This time was different. Perhaps there is new ownership or a change in management. When we dropped off the car the employee asked whether we had purchased the tires from TW (not relevant info for a simple tire changeover). He then looked at the tires and told us they were "weather-cracked" and couldn't be installed. The tires aren't that old and still have great tread, so we were a bit suspicious. Another tire place down the road took a look at our tires, said they were fine and made an appointment for us to get the changeover. We were told that we were the fourth customer that had recently come in with the same issue from TW. I'm now reading in other recent reviews that other customers had the same experience. Buyer beware...
• SD

  Stephen Doherty

  Nov 12, 2025
  1.0
  The streak of not being able to find an auto service shop that can provide the minimum of adequate service twice in a row continues. We had an appointment to change over to our snow tires yesterday. After making the appointment we discovered our front brake pads and rotors needed to be replaced (as confirmed by the exorbitantly priced dealership and the new grinding noise). So, we called and asked if Tire Warehouse was able to replace the front brake pads and rotors during our tire change appointment and they confirmed they would be able to do so. Yesterday I arrived for the appointment and again confirmed with Zack at the counter that I was there for the snow tires to be installed and reminded him to be sure that we needed new front brake pads and rotors. We were also made aware there may be an exhaust leak so I asked him if it would be possible to just check and confirm that, though we would not need that addressed in this appointment. He assured me he understood everything, and it was all set. Eventually, I returned to Tire Warehouse to find my car had been moved and must’ve been done. So, I went in and waited at the counter for another 15 minutes for Zack to return. He eventually came out, I explained who I was and why I was there, and he rung up my bill for the tire change over. I asked him about the front brake pads and rotors, and he just said, “everything looks fine”. Bewilderment. Just stunned in utter bewilderment, I said, “I thought you were going to replace them?” To which he responded, “We only do that if we’re told to.” I couldn’t imagine what that meant. Told by whom? I, the customer, told him to. And the manager had okayed it previously. Helplessly, I asked if they had any documentation that showed they even looked at the car and had any recommendations, but they had nothing. Again, I was met with, “Everything looks fine”. The front brakes are grinding. There is no mechanic that would’ve told Zack that everything looks fine. So, now I have to find another place to replace my brake pads and rotors and try to get another day off work. I would’ve understood if they all just told me that they couldn’t add this service to the appointment, but to say they could accommodate it the whole way through and then just not do it is terrible and really put me in a bind because I’m supposed to take my son to Logan airport this weekend and I’m concerned about my brakes. I never saw anyone else involved in the process, so, perhaps the mechanics and the rest of the staff are fine, but after my experience with Zack I will not be returning.
• JR

  Julie Reynolds

  Nov 11, 2025
  1.0
  I had an appointment yesterday for snow tires. My husband got to the store before me because he was picking me up so I could leave the car. He asked Zac, and employee standing outside, where I should park since the lot was full and Zac starting yelling and swearing at my husband to move his truck. He wasn’t blocking access at either business that shared the parking lot. My husband tried to explain he wasn’t staying, just picking me up and again Zac ignored the question and yelled obscenities again and told my husband to park elsewhere. Then Jason, who I assume is the manager?, came outside and told my husband to leave for “running his mouth”, swore at him and then turned to me in my car (I hadn’t said a word) and told me to get out of there too that they didn’t want our business. We were there to spend $900+ on new snow tires and just wanted to know where to park the car. We have been customers for many, many years and did not deserve to be sworn at and treated so poorly just because they were over scheduled and understaffed. We went down the road to VIP Tires where we were treated well and sold better tires for less money.
• JR

  J. R.

  Nov 11, 2025
  1.0
  I too was a customer of tire warehouse for more than 30 years. I have 9 family members cars, and always recommended tire warehouse. I was verbally assaulted by Zac and Jason for asking where my wife should park. They both yelled at me for blocking a door at another shop. I attempted to tell them that I wasnt parking, my truck is still running. They didnt want to hear it, they yelled, they swore, and told me to leave. When my wife pulled in, they told her to leave too. "We dont need your business!" I couldn't understand why those 2 were so angry. What a couple of babies! I cant honestly believe that this is who Tire Warehouse chooses to represent them. Im a 30+ year customer of Tire Warehouse. So, I left, drove up the road to VIP tire. The shop was clean, spacious, and the person we contacted was smiling and polite. And the price for the same tires was $165.00 less! Two of my daughters paid $96.00, one paid $160.00! Its a simple tire change over! I bought the tires from you! Where's Joe? NICE JOB WITH ALL THE FAKE REVIEWS TO HIDE THE REAL FACTS ABOUT THIS LOCATION!
• SZ

  Shelly Z

  Nov 5, 2025
  1.0
  I brought my car in for winter tires and specifically requested studded winter tires when I booked the appointment. I’m new to the area and openly told them I’m unfamiliar with winter tires and was relying on their expertise to guide me. I later learned that not all winter tires come with studs pre-installed — they must be added separately, even if the tire is designed for studs. That would’ve been fine, had this been clearly explained. Instead, no one asked me to confirm whether I wanted studs installed, even though I had requested “winter tires with studs” in my original phone conversation. The tires they ordered were indeed studdable tires, which means I would never have declined studs on a tire specifically made for studs — especially after asking for them. When I picked up my car, I noticed the studs weren’t installed. I called to clarify and was met with rude and dismissive responses. I was told that I had declined studs, which is simply untrue and was never discussed at any point during the appointment. They refused to acknowledge any miscommunication on their end. I drove back so they could add the studs. While there, I was spoken to disrespectfully, my old tires were called “crap,” and when I returned to pick up my car, I was told that although they normally don’t charge for studs, they were charging me the full amount because installing them was an “inconvenience” to them.

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