Pilot Travel Center

4.1
2014 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Wytheville, VA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
1318 E Lee Hwy, Wytheville, VA
24382, United States

Hours

Reviews

4.1
2,014 reviews
5 stars
986
4 stars
564
3 stars
251
2 stars
75
1 star
138

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the store and restrooms were clean and well-maintained, although there were some complaints about dirty showers and bathrooms.

Staff Attitude

Feedback on staff was mixed; while some praised friendly and helpful employees, others reported rude service and unprofessional behavior.

Food Availability

Customers expressed frustration over the lack of food options at times, with some locations running out of popular items or having limited hours for food service.

Service Efficiency

Several reviews highlighted slow service at food counters and gas pumps, leading to long wait times for customers.

Overall Experience

While some customers had positive experiences and would return, others reported significant issues that would deter them from visiting again.
  • SS
    Svetlana
    Dec 23, 2025
    1.0
    My husband and I stopped at this location on December 23, 2025, at approximately 9:00 a.m. to purchase pizza for breakfast. There were around five employees working at the counter, however, we discovered that no fresh pizza was available. Only two old, dried-out slices of pepperoni pizza were left on display. Normally, when we stop at Pilot locations, there is always a selection of pizza available at any time of day. If something runs out, it is usually being prepared or can be made upon request within 10–15 minutes. I asked when cheese pizza would be available, as I do not eat meat. I was told that it would not be available until after 11:00 a.m. This response was unacceptable. We were willing to purchase several slices, yet we were effectively refused service and told to wait two more hours. As a result, we left without buying anything. This experience left us with an extremely unpleasant impression. It is the first time we have ever left a Pilot without purchasing food we came for. The employees at this location appeared unprofessional, unmotivated, and unwilling to do their job, despite having adequate staff present. Such poor service is unacceptable, especially considering that many of your customers are truck drivers who travel 24/7, delivering goods and food for this country. I strongly encourage management to review this incident and address the lack of food availability and employee professionalism at this store.
  • LP
    Lois Plantefaber
    Dec 21, 2025
    5.0
    Clean. Lots of healthy food optiond
  • CS
    Camille S.
    Dec 7, 2025
    3.0
    There is no Dunkin coffee, the coffee station was out of creamer, the Arby's was slow as were the gas pumps. Things are over priced. It was clean and felt safe.
  • RA
    Reuben ALLEN
    Dec 5, 2025
    2.0
    These Pilots keep getting worse. Showers not working for about a day and a half. Dennys not open but those cash registers are working to take your money.
  • SM
    Sarah Myer
    Nov 26, 2025
    5.0
    Great stop on the road! Nice selection of hot food and healthy snacks. Bathrooms were clean and shelves were super well stocked for a Thanksgiving holiday!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.