Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Cheshire Station Plaza in Dale City, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dale City, VA or call us at (703) 878-9700.
Many customers reported poor and rude customer service, with several specific complaints about unprofessional behavior from staff.
Staff Knowledge
While some customers praised the helpfulness and knowledge of certain employees, others experienced a lack of assistance and expertise.
Store Operations
Customers expressed frustration with inconsistent store hours and long wait times, particularly during busy periods.
Product Availability
There were complaints about items being out of stock and issues with order fulfillment, leading to dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
HT
Hero Tran
Nov 15, 2025
5.0
Excellent experience here, the last few times I went. They went above and beyond.
TB
Teia Birts
Nov 1, 2025
1.0
Poor customer service, employees are rude and unprofessional.
EC
Edward Chicas
Oct 23, 2025
1.0
Horrible service. The employees have a terrible attitude very unprofessional experience
EZ
Elias Zegeye
Oct 7, 2025
1.0
Very disappointing experience. If you don’t speak Spanish, I wouldn’t recommend going to this AutoZone. The store manager was extremely rude and dismissive — it felt like she treated non-Spanish-speaking customers unfairly. Terrible customer service.
QM
Quintanya Moat
Oct 5, 2025
1.0
It’s 8:20am on a Sunday, with customers outside waiting, and they are not open. According to the website and doors, they open at 8.