Advance Auto Parts

3.9
180 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 2000 Daniel Stuart Square in Woodbridge offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
2000 Daniel Stuart Square, Woodbridge, VA
22191, United States

Hours

Reviews

3.9
180 reviews
5 stars
95
4 stars
34
3 stars
14
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.

Product Availability

Numerous reviews mention frequent issues with product availability, with customers often unable to find the items they need, leading to frustration.

Management Issues

Several reviews highlight dissatisfaction with management, citing unprofessional behavior and poor handling of customer concerns.

Positive Employee Recognition

Despite negative experiences, some employees received high praise for their helpfulness and knowledge, indicating that there are standout team members who positively impact customer experiences.

Store Environment

The store environment is described as friendly by some, but also criticized for being disorganized and lacking efficient service during busy times.
  • FM
    Florentino Morales-Lechuga
    Dec 10, 2025
    3.0
    Very helpful, nice but they never have things that I need. Overpriced, just go to AutoZone, 90 percent of the time they have what you need and it’s less expensive
  • FA
    Faraz Ali
    Dec 1, 2025
    1.0
    Approached the counter for the General manager to not even look up to acknowledge his customer. Then was told, due to him being the only one staffed that I’d have to wait to be helped until everyone else is line is taken care of. I’d rather spend my money where my time is being respected.
  • AM
    Ahmad Muhammad
    Nov 24, 2025
    1.0
    Visited this place 11/23 Around 1:30 manager standing around doing nothing while long line people eating to be checked out. Only one cashier while telling other don’t help customers, should be fired on spot
  • JM
    Jeromie McKnight
    Oct 15, 2025
    1.0
    Bought a gold diehard battery here in less than two years it went out…. they replaced the battery In 2023 !same thing happened again don’t recommended these batteries customer service sucks even though you have a account they couldn’t locate your purchase no one is here to help very disappointed I had to buy a different battery at interstate battery facility off hordly rd
  • RR
    Ril
    Sep 17, 2025
    1.0
    I came by yesterday to get a daytime running light for my vehicle and the person behind the counter provided me a bulb and so I purchased it and went home and tried to install it. The bulb didn’t fit so I came back this morning and the 20 year--year-old behind the counter was non-apologetic stating that I should’ve brought in the old part prior to purchasing the bulb. She also stated that there are no refunds for electronic items before understanding the nature of the exchange She then stated that the bulbs are different for low beam and high beam, but then I corrected her and let her know that I didn’t come in for low beam. High beam at this bulb was for daytime running lights. She gave a fake Giggle. This is a perfect example of what is wrong with today’s society and companies hiring people like this. They give the brand and negative reputation.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*