Safelite AutoGlass

Reviews

• MW

  Michelle Wiegand

  Mar 25, 2026
  5.0
  10000000% recommend this company and their services! They called me for the rainy day reschedule and that was so easy. They came to my house and removed my windshield and replaced it in no time at all. The technician was absolutely amazing. Very kind and knowledgeable and efficient. My windshield breaking was anxiety inducing and I thought this was going to be the biggest headache. But it was so easy and I am so thankful.
• JD

  JS D

  Mar 23, 2026
  5.0
  Chris from Safelite in the New Market area showed up promptly and was wonderful.
• RB

  Robert Black

  Mar 12, 2026
  5.0
  I had the windshield replaced on my 2002 Ford F-350 by Safelite and the experience was excellent. The technician was on time, very efficient, professional, and clearly knowledgeable about the job. The replacement was completed quickly and everything looks great. I highly recommend Safelite for anyone needing a windshield replacement. Great service from start to finish.
• AD

  Adam Danna

  Mar 6, 2026
  1.0
  I started on my safelite journey when my drivers side window was damaged. I called in and set up an appointment in which they told me they would come to my place of work on the morning of the 23rd and would do the work for under what my insurance deductible was. A few minutes after I get off the phone I get the appointment email and the quote is 200 dollars higher than I was quoted on the phone. Naturally I called in to figure out what was going on. On the call they then told me that they couldn’t do the work remotely and made me reschedule for the 28th. After they researched the original call they did change the price I was to pay to the original quote. On the 28th I drove 45 minutes from my home to Winchester. I paid, they took my car and then like 10-15 minutes later told me they couldn’t do the work because the window they ordered was broken. They rescheduled me for the 7th. I needed my window fixed because I don’t want it falling out as I drive so I agreed. Today, at 5:03 I get a text telling me they do not have my window and do not know when they will get it but I could call and they could give me more details. I called, they closed at 5; yes 3 minutes before they sent me the text. So I called customer care. I asked to speak with a supervisor and after waiting a while someone got on the phone. She said “can you hear me?” And then hung up on me. So I called back. The next person I spoke with told me that I would wait until he was finished explaining the “steps” to me and then put me on hold. Then a “supervisor” got on the phone and put me on hold while she read the notes. She then came back on and explained to me what was going on by reading the text message to me like I was an idiot. After a while of arguing back and forth just trying to figure out when I would get my window fixed and how many days they needed me to cancel plans and set aside for them to do literally the only work they do, I was told that someone would get back to me in 24-48 hours. So, where I stand now, they have charged my credit card and not returned the money. They have cancelled or failed to provide the service for three appointments. And I still have a broken window. Thanks safelite. Update 3/20- On Friday, they finally installed the window. They broke my door tweeter housing. Now I have an appointment on Thursday for them to come fix it.
• KA

  Kenneth Arrington

  Mar 4, 2026
  1.0
  Incomplete service job I even had to tape my remote engine wires on the windshield again and file a huge complaint with customer service. They made them give me free window wipers which is why I love the customer care team and can rely on them.

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