Enterprise Rent-A-Car

4.2
901 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Winchester, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Winchester location today.

Location

Enterprise Rent-A-Car
2711 Valley Ave, Winchester, VA
22601, United States

Hours

Reviews

4.2
901 reviews
5 stars
618
4 stars
94
3 stars
33
2 stars
27
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.

Reservation Issues

Numerous reviews mentioned problems with honoring reservations, including unavailability of reserved vehicles and poor communication regarding vehicle status.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, with complaints about cleanliness and mechanical issues.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations, indicating inconsistency in service quality.
  • JW
    Juanita Williams
    Dec 30, 2025
    5.0
    Excellent customer service
  • NZ
    Noah Zeigler
    Dec 23, 2025
    5.0
    Grace was AMAZING! Not only am I 6‘4“ - But I have an arthritic knee - I asked what the possibility of having anything other than a sedan would be… she immediately grabbed keys to a car tall enough - and let everyone know that it was unavailable from that point on ( this was a hitting a deer situation, having to get my daily fixed) - Grace was AMAZING - she had us in and out in just about 15/20 minutes. Her customer service and interactions in all ways were not just professional, but empathetic and understanding! This lovely human should have a future in training and/or mentorship/ supervisor… I’ve dealt with this enterprise previously with situations like, “Oh, uh, sorry that’s all we have…” while seeing all of these more appropriate cars on the lot for someone my size… GET MORE GRACES!!! SHE gets 5 stars!!!
  • SR
    Sarah Redinehour
    Dec 17, 2025
    5.0
    I had an excellent experience with Enterprise thanks to a young man named Cody who gave me a ride to an auto body shop. I was having a terrible day due to an earlier experience with a rental agent, and Cody completely turned things around for me. He was incredibly kind, respectful, and professional, and I truly couldn’t have asked for a better person to help me that day. The customer service was top tier — he went above and beyond, even getting out of the car to open the door for me, which was such a thoughtful gesture. Even though this was over a month ago, it left such a lasting impression that I felt it was important to acknowledge him. He’s amazing and absolutely deserves a raise!
  • GM
    Gabriela Mattos
    Dec 6, 2025
    5.0
    All people is very friendly and help me with the car rental
  • NI
    Num Ber IV
    Nov 18, 2025
    5.0
    Excellent staff and very helpful with everything. Highly recommend and will do business again if needed.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Winchester, VA?

Enterprise Rent-A-Car in Winchester offers a wide range of vehicles including cars, vans, and luxury cars to suit different needs.

What are the operating hours of Enterprise Rent-A-Car in Winchester?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 9:00 AM to 12:00 PM.