Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Winchester, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Winchester location today.
Location
Hours
Reviews
4.2
901 reviews
5 stars
618
4 stars
94
3 stars
33
2 stars
27
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.
Reservation Issues
Numerous reviews mentioned problems with honoring reservations, including unavailability of reserved vehicles and poor communication regarding vehicle status.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, with complaints about cleanliness and mechanical issues.
Mixed Experiences
While some customers had positive experiences, others reported significant frustrations, indicating inconsistency in service quality.
- JWJuanita WilliamsDec 30, 20255.0Excellent customer service
- NZNoah ZeiglerDec 23, 20255.0Grace was AMAZING! Not only am I 6‘4“ - But I have an arthritic knee - I asked what the possibility of having anything other than a sedan would be… she immediately grabbed keys to a car tall enough - and let everyone know that it was unavailable from that point on ( this was a hitting a deer situation, having to get my daily fixed) - Grace was AMAZING - she had us in and out in just about 15/20 minutes. Her customer service and interactions in all ways were not just professional, but empathetic and understanding! This lovely human should have a future in training and/or mentorship/ supervisor… I’ve dealt with this enterprise previously with situations like, “Oh, uh, sorry that’s all we have…” while seeing all of these more appropriate cars on the lot for someone my size… GET MORE GRACES!!! SHE gets 5 stars!!!
- SRSarah RedinehourDec 17, 20255.0I had an excellent experience with Enterprise thanks to a young man named Cody who gave me a ride to an auto body shop. I was having a terrible day due to an earlier experience with a rental agent, and Cody completely turned things around for me. He was incredibly kind, respectful, and professional, and I truly couldn’t have asked for a better person to help me that day. The customer service was top tier — he went above and beyond, even getting out of the car to open the door for me, which was such a thoughtful gesture. Even though this was over a month ago, it left such a lasting impression that I felt it was important to acknowledge him. He’s amazing and absolutely deserves a raise!
- GMGabriela MattosDec 6, 20255.0All people is very friendly and help me with the car rental
- NINum Ber IVNov 18, 20255.0Excellent staff and very helpful with everything. Highly recommend and will do business again if needed.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Winchester, VA?
Enterprise Rent-A-Car in Winchester offers a wide range of vehicles including cars, vans, and luxury cars to suit different needs.
What are the operating hours of Enterprise Rent-A-Car in Winchester?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Winchester?
You can reserve your rental car online at Enterprise's Winchester location website or by calling their local phone number at +1 540-662-4600.
Does Enterprise Rent-A-Car in Winchester offer special discounts?
Yes, Enterprise Rent-A-Car offers great weekend rates and discounts for active military members.
What payment options are accepted at Enterprise Rent-A-Car in Winchester?
Payment options include American Express, Cash, Check, Discover, MasterCard, and Visa.
Is airport pick-up service available at Enterprise Rent-A-Car in Winchester?
Yes, Enterprise Rent-A-Car in Winchester provides airport pick-up services for customer convenience.
What nearby automotive services are close to Enterprise Rent-A-Car in Winchester?
Nearby automotive services include Malloy Collision Center for repairs, McCarthy Tire Service for tire needs, and Peterson's Car Wash for vehicle cleaning.
Are there any nearby dining options near Enterprise Rent-A-Car in Winchester?
Yes, Popeyes® Louisiana Kitchen and Pupuseria Doña Oti are nearby fast food and restaurant options where customers can grab a meal before or after renting a car.
Which nearby accommodations can customers consider when visiting Enterprise Rent-A-Car in Winchester?
ANS Inn and Suites is a nearby hotel where visitors can stay while visiting Winchester and using Enterprise Rent-A-Car services.
What local attractions are close to Enterprise Rent-A-Car in Winchester that customers might want to visit?
Aspen Springs at Lake Serene offers a scenic landmark and outdoor experience nearby, perfect for customers planning a weekend getaway with a rental car.