Enterprise Rent-A-Car

4.0
436 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Williamsburg, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Merrimac Trl. location today.

Location

Enterprise Rent-A-Car
713 Merrimac Trl, Williamsburg, VA
23185, United States

Hours

Reviews

4.0
436 reviews
5 stars
274
4 stars
49
3 stars
21
2 stars
12
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their excellent customer service, highlighting individuals like Baylor and Mitch for going above and beyond.

Reservation Issues

Numerous reviews indicated frequent problems with car availability, including confirmed reservations being canceled last minute due to no cars being available.

Efficiency

Some customers appreciated the quick and efficient rental process, noting that check-in and check-out were streamlined.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations, particularly regarding communication and vehicle availability.

Cleanliness and Maintenance

Several reviews mentioned issues with vehicle cleanliness and maintenance, including mechanical problems that affected the rental experience.
  • HG
    Harriett Graham
    3 days ago
    5.0
    I have been renting vehicles from Enterprise for 10 years or more they ensure me to be able to visit family and friends out of town thank you Enterprise...
  • HG
    Head Giraffe
    Nov 11, 2025
    5.0
    Used them several times through USAA, never an issue.
  • RL
    Ronnie Lloyd
    Nov 8, 2025
    2.0
    The vehicle was not ready nor did they have it I think. So instead of a SUV we had to take a truck or we could wait until they could get a SUV cleaned up for us and we did not have the time. Then instead of waiting to run the charge for the vehicle through on my debit card they ran it through on my son’s credit card which created another problem. So I rent from Enterprise always but not so sure about the future.
  • JS
    Janey Sawyer
    Oct 31, 2025
    5.0
    Quick and efficient. The young man was polite and helpful. We were in and out inspecting our rental in a manner of minutes. Return was just as simple and quick. The cost for the small Toyota should of been cheaper than the 67 we were charged but as far as personnel people these folks out shined any I've seen elsewhere.
  • CC
    Chris
    Oct 23, 2025
    1.0
    Had a reservation for a renal and I get there and they tell me they don't have any cars available. What's the point in being a car rental place if you don't have the cars in your list to rent out. Y'all need to be shut down.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Williamsburg, VA?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car at Merrimac Trl?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.