Enterprise Rent-A-Car

Reviews

• TW

  Taryn Watkins

  Apr 1, 2026
  5.0
  Setting up pickup and return was easy and all smooth transactions. The employees were very kind and informative and, because there weren't any cars available in my preference, I was given an upgrade at no extra charge. There were no issues during the entire process and I was very happy with the entire experience.
• JC

  Josh Cochenour

  Mar 31, 2026
  1.0
  URGENT: Fraud, 32 Unanswered Calls, and Financial Damages — Staunton & Waynesboro VA To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results — only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations — which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing — confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them — is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system’s failure. I am now taking the following steps simultaneously: — Filing a complaint with the Better Business Bureau — Filing a complaint with the Virginia Attorney General’s Consumer Protection Division — Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging — Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.
• CG

  Christine Gallipeau

  Mar 20, 2026
  5.0
  Friendly, sweet and tolerated my Hyper-Vocalization.
• AS

  Alttara Scheer

  Mar 16, 2026
  1.0
  ABSOLUTELY PREDATORY. Gave my card for a $50 deposit, my insurance company reserved the car for me. After insurance $ was up Emily called as I was being rolled into recovery after a surgery and told me I’d be charged $29/day. My card was charged daily. Ok, so I’ll get reimbursed by insurance eventually… She then calls me again a few weeks later at about 3:30 pm telling me they’d be charging me $99.74 DAILY starting the next day, expecting me to return the car instantly. Now I’ll be left completely without a vehicle since nobody can afford $99.74/day for a rental car!!!
• SS

  Shomi

  Jan 28, 2026
  1.0
  This phone number doesn’t work!

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