Sheehy Ford of Warrenton Service & Parts Department

Reviews

• DS

  Dave Schneider

  Jan 13, 2026
  1.0
  I don't know where to start here. Let's begin with communication. They are horrible at communication. I bought an Expedition from them and also have a Lincoln. When having them service our vehicles, they fail to communicate when the vehicle will be ready, fail to keep appointments, and overall just a miserable experience. A simple oil change is a fiasco involving our vehicle being out of pocket for a whole day. Also when I had my MKZ serviced, there were several mystery fees. When I called their attention to it; zero apologies and a vague response that "we'll mail you a check.". The front staff is poorly trained and unprofessional. Think twice before purchasing any service package that makes you deal with this service department. We have several friends in the community here in Warrenton who have had similar poor experiences.
• AJ

  Alex J.

  Dec 16, 2025
  1.0
  Terrible!!! Made an appointment for the earliest possible appointment, was there on time. Over the phone I was promised that the issues will be addressed the same day, as I told them I need the car the same day. When I arrived I was told that they are backed with cars from 2-3 days prior…. So they will not be able to do what they promised…. Awful customer service! Avoid it if you can!
• CM

  Christina Milligan

  Oct 30, 2025
  1.0
  I usually have great experiences with Sheehy, which is why I purchased their Care program that covers oil changes at any of their locations. I stopped by the Warrenton location in person for an oil change and inspection, fully expecting to wait however long it might take. From the moment I approached the counter, the service representative seemed annoyed and uninterested, as if my being there was an inconvenience. She told me the soonest they could take me if I waited was next Wednesday, or tomorrow morning if I dropped my car off. I completely understand that schedules fill up — that wasn’t the issue. What disappointed me was that there was no effort to help me find a solution. She could have offered to check another Sheehy location or even mentioned where I might have better luck getting in sooner. Instead, it felt like the conversation ended at “we can’t help you.” I ended up calling the next closest location after a quick google and the Manassas Sheehy location was able to get me in same day while I waited — no issue at all. That experience reminded me why I trust Sheehy in general, but it also made the lack of care at Warrenton stand out even more. I’m sharing this not to complain, but because Sheehy usually sets a high standard for customer service, and I’d really love to see the Warrenton team reflect that same level of professionalism and care.
• AS

  Amy S.

  Sep 18, 2025
  1.0
  I’ve given Sheehy Ford Warrenton’s service department three chances, and every visit has been a disappointment. 1st visit: Just two weeks after buying my car, it wouldn’t start due to a 12V battery issue. Kevin handled the case, but his attitude made it clear he didn’t want to help. 2nd visit: At my 10,000-mile service, Quentin charged me for an alignment on a nearly new car, told me it would take 15 minutes, but I waited an hour. After spending 4–5 hours there, I was told about a recall and had to make another appointment. When I came back for the recall, Kevin told me it wasn’t even officially out yet—so I wasted my time again. 3rd visit (the last straw): I scheduled a 20,000-mile service for 8:30 AM. By 1:30 PM, Quentin said it would be done by 3 PM, then later pushed it to 5 PM. At 4:30, I was told they wouldn’t touch my car at all that day because “too many cars” were ahead of mine. Despite an early appointment, my car sat there all day untouched. On top of this, I’ve noticed a clear difference in how Kevin treats me compared to other customers. With us (an Asian family), his attitude is dismissive, but with others he is polite and helpful. It feels discriminatory and completely unprofessional. After three bad experiences, I will never return to this service department. Poor communication, wasted time, and disrespectful treatment should not be the standard at Ford.
• TR

  tina russell

  Sep 9, 2024
  1.0
  BEWARE!! Service is horrible here called last Week for an appointment to have my 2023 looked at for a stuck wiper fluid constantly spraying and was told to bring it in on Friday at 10:20 got there to be told that I had to leave the car because they were 3 to 5 days behind (but didn’t tell me this at the time of appointment) really didn’t make sense to have to leave it there for the weekend because they were not going to be able to get to it until at least Tuesday or Wednesday I ask do you have a rental because this car is only got 7532 miles on it and I need my car not just sitting in there parking lot. Told me no cars to give me I told them I was not leaving it to just sit so I would bring it back when they can look at it told me they couldn’t do that I would have to open up another ticket and make another appointment. What a joke of a place. Called another ford dealership got me back on road in 1 day. Maybe they need to do more work instead of just standing around and have their arms crossed and watching 1 person handle 3 customers . So service here is a joke. Don’t waste your time and energy, and a day from work fooling with them.

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