Sheehy Ford of Warrenton Service & Parts Department

Reviews

• CM

  Christina Milligan

  Oct 30, 2025
  1.0
  I usually have great experiences with Sheehy, which is why I purchased their Care program that covers oil changes at any of their locations. I stopped by the Warrenton location in person for an oil change and inspection, fully expecting to wait however long it might take. From the moment I approached the counter, the service representative seemed annoyed and uninterested, as if my being there was an inconvenience. She told me the soonest they could take me if I waited was next Wednesday, or tomorrow morning if I dropped my car off. I completely understand that schedules fill up — that wasn’t the issue. What disappointed me was that there was no effort to help me find a solution. She could have offered to check another Sheehy location or even mentioned where I might have better luck getting in sooner. Instead, it felt like the conversation ended at “we can’t help you.” I ended up calling the next closest location after a quick google and the Manassas Sheehy location was able to get me in same day while I waited — no issue at all. That experience reminded me why I trust Sheehy in general, but it also made the lack of care at Warrenton stand out even more. I’m sharing this not to complain, but because Sheehy usually sets a high standard for customer service, and I’d really love to see the Warrenton team reflect that same level of professionalism and care.
• AS

  Amy S.

  Sep 18, 2025
  1.0
  I’ve given Sheehy Ford Warrenton’s service department three chances, and every visit has been a disappointment. 1st visit: Just two weeks after buying my car, it wouldn’t start due to a 12V battery issue. Kevin handled the case, but his attitude made it clear he didn’t want to help. 2nd visit: At my 10,000-mile service, Quentin charged me for an alignment on a nearly new car, told me it would take 15 minutes, but I waited an hour. After spending 4–5 hours there, I was told about a recall and had to make another appointment. When I came back for the recall, Kevin told me it wasn’t even officially out yet—so I wasted my time again. 3rd visit (the last straw): I scheduled a 20,000-mile service for 8:30 AM. By 1:30 PM, Quentin said it would be done by 3 PM, then later pushed it to 5 PM. At 4:30, I was told they wouldn’t touch my car at all that day because “too many cars” were ahead of mine. Despite an early appointment, my car sat there all day untouched. On top of this, I’ve noticed a clear difference in how Kevin treats me compared to other customers. With us (an Asian family), his attitude is dismissive, but with others he is polite and helpful. It feels discriminatory and completely unprofessional. After three bad experiences, I will never return to this service department. Poor communication, wasted time, and disrespectful treatment should not be the standard at Ford.
• JT

  Jessica Taylor

  Sep 11, 2025
  1.0
  Dropped off our 2009 crown Victoria for a window that had fallen into the door. They quoted us ONE THOUSAND DOLLARS to fix it. They also said the motor wasn't working anymore which was suspicious since it was working perfectly fine the same day that the window fell out of the track (day prior). After doing some investigation, the two parts they said needed replaced are only $40 each. Went back to pick it up and take it somewhere way more reasonable ($200 repair) and we had to wait for them to put the car door back together, which took 30 minutes and caused me to be late for work. They also charged us $200 just to get the car back after "looking at it". I do not care how desperate I am in the future, I will never return here. Years ago this was a great shop but it has drastically gone downhill. Very dissatisfied and disappointed.
• EM

  Elizabeth MacDonald

  Aug 13, 2025
  1.0
  I scheduled an appointment at 9am on Tuesday, 8/12/25 for a simple oil change. When I arrived, I was informed that they were running 1.5 hours late. Yes, you read that correctly - running 1.5 hours late at 9am on a Tuesday. My scheduled oil change took 3 hours. Also, if you have the VIP plan, don't ever expect to get the complimentary car washes. I will not be returning.
• GL

  Gisela Luna

  Jul 9, 2025
  1.0
  Terrible service, well let me rephrase that… I wouldn’t know about the service because it’s impossible to speak to anyone. I’ve been trying to get through and after the automated assistant directs my call it rings for 5 min until the call is finally disconnected.

Frequently Asked Questions About Sheehy Ford of Warrenton Service & Parts Department