Hall Chrysler Dodge Jeep RAM Virginia Beach

Reviews

• TJ

  Tiajohnna Joe

  2 days ago
  5.0
  I had an amazing experience working with Cornelius during my car purchase! He was incredibly patient, knowledgeable, and genuinely cared about making sure I found the right vehicle for me. He took the time to answer all of my questions, never rushed me, and made the entire process feel smooth and stress-free. His professionalism and positive attitude really stood out, and I truly appreciate all the help he gave me. If you’re looking for someone who goes above and beyond, I highly recommend asking for Cornelius!
• PT

  Pete Turner

  4 days ago
  5.0
  I was extremely pleased with the service and support I received from CDJR VB. This was my first experience with the VB location, and it proved to be the best repair experience I’ve encountered in my 30years of vehicle service needs. Specifically, Kaitlyn Seys was my service rep and made the process simple, while managing the logistics of a complex repair, a rental vehicle, and timely communication with me and the various folks involved in the project. She did everything with professionalism, expertise, integrity, and kindness! Thanks again to Kaitlyn and the team at CDJR VB!
• JM

  James Mirasola

  4 days ago
  5.0
  I was vacationing in Virginia Beach when my Jeep Wrangler wouldn’t start. I was supposed to leave for home, which is an eight hour trip, the next morning. I had the jeep towed to Hall dealership where I had the pleasure of meeting Phil Causey. After hearing my situation, Phil did everything he could to get my jeep repaired that same day so that I could get back home as planned. I can’t say enough about Phil’s professionalism and kindness. He went over and beyond what one could expect. Thank you Phil for all that you did!
• GH

  Gino Haywood

  6 days ago
  1.0
  I purchased a 2026 Ram 2500 Rebel from Hall Chrysler Dodge Jeep RAM Virginia Beach on 03/31/2026, late in the evening. Along with the vehicle, I also purchased a ceramic coating package and additional warranties. During the sales process, I was explicitly told I would be “fit in” for same-day service for the coating whenever I was available. That turned out to be completely inaccurate. When I called on 04/03 to schedule the ceramic coating, I was informed the first available appointment was 04/17—over two weeks later. This is especially frustrating because I clearly explained that I live in a heavily wooded area where tree sap regularly affects my vehicle. Even more concerning, on that same day (04/03)—Just Two days after purchase—the power locks on the truck stopped functioning. I brought the vehicle in around 11:00 AM and was initially told the issue had been resolved within minutes. This was simply not true. After I pointed out the locks still not working, I was then told they were unsure of the cause and would need to keep the vehicle for further evaluation later that afternoon. Three hours later, my truck was moved to the back lot. On 04/06, I returned to check on the status and found my brand new vehicle parked directly under a tree—the only tree in the lot, despite my earlier concerns about sap exposure. This lack of attention to even the most basic level of care was both baffling and unacceptable. I also spoke with the Sales Manager regarding the “7-day guarantee,” as I had only possessed the vehicle for two days before encountering issues. I was told they would escalate the matter to corporate to explore an extension. To date, I have received no follow-up. Today, I was notified that my vehicle was ready and that both the power lock issue and ceramic coating + full detail had been completed. However, when I arrived, I found: • Two distinct areas on the driver-side door where the paint appears to have been damaged or removed • Blue sharpie or paint transfer on the rear driver side door • The vehicle returned to me in a condition significantly dirtier than when it was dropped off Even the service representative acknowledged the unacceptable condition of the vehicle. At this point, I’m still waiting for answers. The disparity between the assurances provided during the sales process and the reality of post-sale service has been profoundly disappointing. The experience has reflected a concerning lack of transparency, attention to detail, and overall customer care—particularly for a brand new vehicle of this caliber and price point. I do not recommend purchasing a vehicle nor servicing a vehicle from this dealership.
• FT

  Frank Tucker

  Mar 20, 2026
  1.0
  I normally don’t post things like this, but people need to be aware of what I’ve experienced with Hall Ram Dealership and the larger Hall Dealerships group. What started as a recall repair in March 2025 turned into a complete nightmare. After replacing my high-pressure fuel pump, the dealership failed to replace single-use fuel lines. Less than two weeks later, that line ruptured on the interstate—creating a serious fire hazard—and I had to pay out of pocket to tow it back. From there, things only got worse: Repeated repairs and misdiagnoses Being charged for parts I never approved (over $1,500 that had to be removed) Being told I needed a $5,100 head gasket repair… that turned out NOT to be the issue Unauthorized work performed without my consent Finding metal shavings in the engine after they opened it without approval Being told I needed a full engine replacement After 54 visits, I met with management and we agreed they would return my vehicle in running condition and wipe the charges. Instead, I got my vehicle back not running at all. It gets worse — I have video of the vehicle being driven by the dealership AFTER metal shavings were found in the engine… and that’s when the engine finally seized. Now I’m left with: A vehicle that doesn’t run $6,800 in repair costs Extensive damage that did not exist before their work I have documentation, photos, text messages, invoices, and video evidence of everything. At this point, I’ve retained legal counsel and will be pursuing action unless this is made right. If you value your vehicle, your safety, and your wallet, I strongly recommend thinking twice before trusting Hall Ram Dealership or any Hall Dealerships location. This has been one of the worst service experiences I’ve ever dealt with.

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