Mercedes-Benz of Virginia Beach

3.9
629 reviews

About

Mercedes Benz DealerAuto Repair ShopUsed Car DealerAuto Parts StoreCar Leasing Service

Location

Mercedes-Benz of Virginia Beach
4949 Virginia Beach Blvd, Virginia Beach, VA
23462, United States

Hours

Reviews

3.9
629 reviews
5 stars
405
4 stars
58
3 stars
21
2 stars
17
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous complaints about poor customer service, including unresponsive staff, lack of communication, and dismissive attitudes from service advisors.

Service Quality

Customers reported long wait times for service, unresolved issues after repairs, and concerns about the quality of work performed on their vehicles.

Sales Experience

While some customers had positive experiences with sales staff, others reported feeling ignored or disrespected during the car buying process.

Management Issues

Several reviews mention a lack of effective management and accountability, leading to disorganization and poor customer experiences.

Mixed Reviews

Despite the negative feedback, some customers praised specific staff members for their professionalism and helpfulness, indicating a divide in service quality.
  • DD
    Dean
    6 days ago
    5.0
    Great service. My service coordinator was friendly and knowledgeable.
  • JC
    Jiahua Chen
    Nov 17, 2025
    1.0
    I hope I can leave the zero star for them!!! I went to the store at 7 o’clock this morning for my B service and took me THREE HOURS TO GET DONE!!! When I return home, just found out that still got a problem with my car , SO I CALLED THEM, they said I need to go back to the store and I need to wait for another one hour! So I thought everything was fine but They called to ask if any other keys left in my car!OMG HOW COULD THEY BE SO UNPROFESSIONAL 🙄🙄
  • MA
    Ms. A
    Nov 14, 2025
    1.0
    Hello, My service advisor Diana Sampson was the WORST I’VE EVER EXPERIENCED. No professional salutation greeting, No eye contact, No customer excellence of any sort. I wanted to rate an half a star. I would NOT RECOMMEND THIS ADVISOR TO ANYBODY!
  • KB
    K Bear
    Nov 11, 2025
    5.0
    I love it here! Been dealing with this branch for over 10 years. No complaints.
  • JZ
    JSMN ZXR
    Nov 9, 2025
    5.0
    If youre looking for a car ask for CHRIS!! Just brought home this 2026 AMG GLE 53 thanks to him. He was very transparent and knowledgeable. Customer service was amazing and he took great care of us. After test driving a few vehicles he knew exactly what we were looking for and made sure we knew exactly what we were getting. Chris made this purchase so easy and I highly recommend him!!

Frequently Asked Questions About Mercedes-Benz of Virginia Beach

What are the operating hours of Mercedes-Benz of Virginia Beach?

Mercedes-Benz of Virginia Beach is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.

Where is Mercedes-Benz of Virginia Beach located?

It is located at 4949 Virginia Beach Blvd, Virginia Beach, VA 23462, USA.