About
Mercedes Benz DealerAuto Repair ShopUsed Car DealerAuto Parts StoreCar Leasing Service
Location
Mercedes-Benz of Virginia Beach
4949 Virginia Beach Blvd, Virginia Beach, VA
23462, United States
Hours
Reviews
3.9
628 reviews
5 stars
404
4 stars
58
3 stars
21
2 stars
17
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpfulness, rudeness, and lack of communication from staff.
Sales Experience
Several customers praised the sales team, particularly specific sales associates, for their professionalism and helpfulness during the car buying process.
Service Department Issues
Numerous reviews highlighted problems with the service department, including long wait times, poor communication, and unsatisfactory repairs.
Discrimination Concerns
Some customers expressed feelings of discrimination and unprofessional treatment, particularly regarding service for older vehicles.
Overall Satisfaction
While some customers had positive experiences, a large number expressed dissatisfaction with the dealership, indicating they would not return or recommend it.
- JCJiahua ChenNov 17, 20251.0I hope I can leave the zero star for them!!! I went to the store at 7 o’clock this morning for my B service and took me THREE HOURS TO GET DONE!!! When I return home, just found out that still got a problem with my car , SO I CALLED THEM, they said I need to go back to the store and I need to wait for another one hour! So I thought everything was fine but They called to ask if any other keys left in my car!OMG HOW COULD THEY BE SO UNPROFESSIONAL 🙄🙄
- MAMs. ANov 14, 20251.0Hello, My service advisor Diana Sampson was the WORST I’VE EVER EXPERIENCED. No professional salutation greeting, No eye contact, No customer excellence of any sort. I wanted to rate an half a star. I would NOT RECOMMEND THIS ADVISOR TO ANYBODY!
- KBK BearNov 11, 20255.0I love it here! Been dealing with this branch for over 10 years. No complaints.
- JZJSMN ZXRNov 9, 20255.0If youre looking for a car ask for CHRIS!! Just brought home this 2026 AMG GLE 53 thanks to him. He was very transparent and knowledgeable. Customer service was amazing and he took great care of us. After test driving a few vehicles he knew exactly what we were looking for and made sure we knew exactly what we were getting. Chris made this purchase so easy and I highly recommend him!!
- JHJane HoulihanOct 20, 20252.0I sort of feel like service personnel were scarce, or at least unwilling to greet on the way in or instruct you where to go during checkout. When I picked up my car, there was a cookie wrapper on the passenger seat and a new scratch on my hood. My oil changed took me five hours and I didn’t get a loaner because my car was over eight years old. I appreciate the Uber ride being set up for me, though. The quality of service here really seems to just be buying the brand and not so much anything else.
Frequently Asked Questions About Mercedes-Benz of Virginia Beach
What are the operating hours of Mercedes-Benz of Virginia Beach?
Mercedes-Benz of Virginia Beach is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Where is Mercedes-Benz of Virginia Beach located?
It is located at 4949 Virginia Beach Blvd, Virginia Beach, VA 23462, USA.
What types of services does Mercedes-Benz of Virginia Beach offer?
They offer services including new and used car sales, auto repair, car leasing, and auto parts sales.
How can I contact Mercedes-Benz of Virginia Beach?
You can reach them by phone at +1 757-785-5616.
Does Mercedes-Benz of Virginia Beach have an online presence?
Yes, you can visit their website at https://www.mercedesbenzofvirginiabeach.com/?utm_source=gmb_listing&utm_medium=organic or their Facebook page at https://www.facebook.com/660573923954641.
What nearby car dealerships are close to Mercedes-Benz of Virginia Beach?
Nearby car dealerships include Charles Barker Maserati of Virginia Beach, Sprinter of Virginia Beach, and Charles Barker Used Car Warehouse, which provide additional options for automotive needs.
Are there local automotive repair shops near Mercedes-Benz of Virginia Beach?
Yes, nearby automotive repair shops include AAMCO Transmissions and Total Car Care, Bert's Alignment, and J&M Tire World, which customers can visit for various vehicle maintenance services.
What nearby services can help with car storage or moving near Mercedes-Benz of Virginia Beach?
U-Haul Moving & Storage at Town Center is close by and offers truck rentals and storage facilities to assist with moving and storage needs.
Are there nearby places to enjoy a treat or refreshment when visiting Mercedes-Benz of Virginia Beach?
Bruster's Real Ice Cream, an ice cream and smoothie shop, is nearby for a sweet treat after your visit.
What time zone is Mercedes-Benz of Virginia Beach located in?
Mercedes-Benz of Virginia Beach is located in the America/New_York time zone.