Jiffy Lube

4.5
177 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection Station
Jiffy Lube offers fast, quality oil changes performed by trained technicians in VIRGINIA BEACH. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
1353 N Great Neck Rd, Virginia Beach, VA
23454, United States

Hours

Reviews

4.5
177 reviews
5 stars
143
4 stars
13
3 stars
5
2 stars
6
1 star
10

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the staff for being professional, knowledgeable, and friendly, with many noting quick and efficient service.

Cleanliness

Mixed feedback on cleanliness; while some appreciated the improved conditions, others reported unsanitary bathrooms and a messy facility.

Pricing Issues

Several customers expressed concerns about pricing, feeling that they were charged for unnecessary services or that prices were higher than expected.

Customer Experience

Many reviews highlighted positive interactions with staff, though some noted negative experiences with specific employees, impacting overall satisfaction.

Service Reliability

There were complaints about oversights in service, such as not checking fluids properly or causing issues after service, leading to customer distrust.
  • SM
    Sean McClernon
    Nov 3, 2025
    4.0
    Second time in the last month that I had to pay for premium because the type I needed wasn’t available.
  • OH
    Orlando Hernandez
    Sep 4, 2025
    5.0
    Great service and very knowledgeable
  • ZB
    Zillah Baby
    Aug 27, 2025
    5.0
    Mechanics were professional and kind. Store was clean
  • JL
    Jerre Lewis
    Aug 1, 2025
    1.0
    Facility was nasty on the inside, bathroom was disgusting with urine and feces all around the toilet. Advised mechanic what service was requested, afterwards ended up paying for things not needed. When questioned why he got very defensive and interrupted while being asked. Not a great experience and wouldn't recommend anyone to use that establishment.
  • NM
    N. Martinez
    Aug 1, 2025
    3.0
    Been going here for years with multiple vehicles. Had an issue with an oil pan bolt years ago, but manager quickly resolved it. Techs here are good, friendly and knowledgeable. Went today for oil change but got turned away. Said they were out of oil for my vehicle...both synthetic blend and full synth. Weird. Stuff happens. Had to go elsewhere. May try again as location is close to home.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service