Hall Acura Virginia Beach

Reviews

• BM

  Bonnie Murphy

  3 days ago
  5.0
  David Land was amazing to work with. He was incredibly patient throughout the entire process and went above and beyond to get me into the vehicle I wanted. His customer service was outstanding, and he made sure all my questions were answered without ever making me feel rushed. Highly recommend working with him!
• TT

  T.Adams

  4 days ago
  5.0
  Hall Acura Virginia Beach has truly gone above and beyond. I purchased my used 2020 Acura MDX there, and of all the dealerships I’ve worked with over the years, their service department has really stood out. I got tires there today, and even though they were short-staffed, they still fit me in on short notice and the wait was not long at all. A special thank you to Randy, my service advisor, for the excellent customer service. I also appreciated having a workspace available while I waited, which made it easy for me to get work done. As a business owner, that meant a lot. On top of that, their pricing was better than Sam’s Club, BJ’s, and even a dealership closer to me. I’m very thankful for the great service and would absolutely recommend Hall Acura Virginia Beach.
• TH

  Thomas Hardy

  Mar 9, 2026
  1.0
  Hall Acura of VA Beach: Part 1: A vehicle was identified at a price point, test drove the vehicle, we sit down and another price point was presented. I showed the team member the price as advertised. He goes to the manager and doesn't honor the price as shown. We were told the way the market is, I mentioned the vehicle was good enough to sell as advertised at this price point but now its not. When does the consumer get the fair hand shake. Needless to say we left the dealership without a car. This was Friday, March 6, 2026 for our 6pm appointmemt. Pictures are on the Yelp with the advertisement price and time stamp, which we were told the system may not have caught up to change it. The system isnt my issues as a consumer, I showed the salesman the car price as advertised after it took us an hour to get there to potential purchase. Part 2: Sunday, March 8, 2026, written reviews were sent and the FB messenger page. Auto response flew back and stated someone will contact you. Monday, March 9, 2026, my phone rang and I couldnt respond at the time, so I sent a message I would callback around the afternoon. One of the store managers (JB) called and asked how we can make it right, and was sorry for the experience. Very personal apology in my opinion. He asked what number were you thinking so we could continue to do business as a valued customer. I gave a number lower than the number I originally saw advertised and lets say, he new it was a clear NO when I said it, then I was informed again about how 3rd parties pricing may be behind from what they advertise on the home website. He stated he would ask his GM and a text came back to me stating the vehicle NADA and retail value. Those prices are not my issue, nor did they come down to the price that was advetised first as a starting point to "make things right". I was also told this in the small window from our discussion (12:32pm to 1:04pm that the vehicle was sold to another dealership. So we were trying to make it right and negotiate a middle number only for the vehicle to be gone because another dealership bought it. Once again the consumer is never right, what a disappointment in "trying to make it right" *You can see my reviews on Yelp and the BBB. Photos are presented of the price and the new price. **I went to the Hall Acura web page since the 3rd party doesnt update real time so I was told. The vehicle price History shows what I stated on 3.6.2026, not this is the Hall Acura page, I couldnt post a photo here, it will be on Yelp.
• AA

  asya

  Feb 28, 2026
  5.0
  10/10 would recommend!!! I am not going to lie, I didn’t understand anything about the processes and was getting SUPER overwhelmed with looking for a new car after someone totaled mine. I was not looking forward to the headache of getting a new one but Aubrey made this process super easy, understandable and was able to get me a car not exceeding my budget!! I was able to leave with a brand new 2026 Acura Integra thanks to Aubrey and the management team! Customer service was excellent. I left super happy and feeling really good about this.
• RM

  Reece M

  Feb 18, 2026
  1.0
  Service center is very bad and has very long waits even with appointments. 1st service I got home and opened the hood to find clips for the intake missing and reservoirs left open. Coincidentally,next service they told me a wheel lug was missing. 2nd service there, one of the employees kept coming into the customer waiting area and telling his girlfriend her car was going to be next, even though myself and at least 3 others had been there for 2 - 3 hours at this point.

Frequently Asked Questions About Hall Acura Virginia Beach