NT
Naomi Tucker
Dec 13, 2025
Oh, Well! How should I start this Review. I had a beautiful day until I came to Enterprise to pick up my car. Then, I had a - "Tissy Fit!" You know what I mean, - "Don't you?" Okay, so this is what happened. Two days ago, I went to the bank to get a new Debit Card but the rep was new, he closed out the old card and gave me a new card under the closed account. I had no idea what had happened, until I went to pick up my rental car and my card was declined! I started screaming and pulling clumps of my hair out and throwing it on the floor, I was kicking and scratching like a 2yr. old kid throwing a tantrum. The rep named - "Feild," came up and said: "Ms. Tucker, we are going to help you, - so pick up your hair and calm down please!" They took me to the Bank and waited while I tried to resolve the issue but it couldn't be resolved in one easy fix. So, it was as if a little birdie said, "Ms. Tucker, if you have a Chime Card we can get you going." I change from a Tiger to a tamed little Cat and went home searched through my many cards and - "Bing," there was a Chime Card like an Angel with wings waiting to rescue me... I called Enterprise and said: "I do have a Chime Card and Feild said, "Come on back Ms. Tucker we will get you in a rental." Now, this was a true story except for the tantrum. - "You didn't think I really did that, - "Did you?" Lol! Just added a little humor to a day that Enterprise Rent- A - Car, made what could have been a disaster, - a simply beautiful day. I went to New York and took care of my business on time thanks to the agents at this location who all pulled together and showed Concern and, Compassion for my situation. They all had Top Knotch Customer Service, but most importantly Feild, stepped up to the plate and put the smile back on my face I came in with. So, when you stop at this location to go on a trip for whatever reason you may need a car, this location has the best variety you can find. Please, tell them Ms. Tucker said, "Hello and keep up the good work!" Remember: "No kicking, scratching or pulling your hair out girls and guys .... Lol!
I give this location a "10," - "A High Five," and my favorite "Big-Ups to all the reps who team up to keep their Customers happy and served well!"
Ms. Tucker
Turtles!