Enterprise Rent-A-Car

4.0
202 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2428 Princess Anne Rd, Virginia Beach, VA
23456, United States
(757) 471-4582
https://www.enterprise.com/en/car-rental/locations/us/va/virginia-beach-princess-anne-21j2.html
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About

Car Rental AgencyVan Rental
Need a rental car in Virginia Beach, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Princess Anne location today.

Location

Enterprise Rent-A-Car
2428 Princess Anne Rd, Virginia Beach, VA
23456, United States

Hours

Reviews

4.0
202 reviews
5 stars
128
4 stars
22
3 stars
13
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported poor service, lack of communication, and unprofessional behavior.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and maintenance of vehicles, including receiving dirty cars and vehicles with mechanical problems.

Reservation Issues

Multiple customers experienced problems with reservations, including not having the reserved vehicle available and poor handling of the situation by staff.

Positive Experiences

Despite the negative feedback, many customers reported positive experiences at specific locations, noting exceptional service and efficient processes.

Inconsistency

There is a notable inconsistency in service quality across different locations, with some receiving high praise while others faced significant issues.
  • MC
    Mark Chiong
    Nov 11, 2025
    5.0
    Me, my wife and other people I know have all had great customer service. Highly recommend going here if you looking for a rental car.
  • JJ
    Joe Joyner
    Nov 8, 2025
    5.0
    Great staff and nice cars for a good price
  • EL
    Edwin Lynn
    Nov 7, 2025
    5.0
    Exceptional Customer Service
  • DM
    Darrius Miller
    Nov 6, 2025
    1.0
    The customer service and attention to detail was horrible upon me booking my reservation. I went out over the weekend and the place that I went out to had a enterprise rental car place near it so I’ll park my car at the enterprise rental place to come back to find my car was towed me thinking it was an enterprise car and that it was getting towed because it would be considered their property my vehicle still ended up getting towed after complaining and telling enterprise They told me they would not be able to help me as far as getting my refund back for the tow company after my vehicle was parked on private property Which was also enterprise property
  • PJ
    P Joseph
    Oct 29, 2025
    5.0
    Awesome customer service, kind staff, and very professional. Josh was extremely helpful.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available at Enterprise Rent-A-Car in Virginia Beach?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars for flexible rental options.

Where is the Enterprise Rent-A-Car location in Virginia Beach?

It is located at 2428 Princess Anne Rd, Virginia Beach, VA 23456.