Need a rental car in Virginia Beach, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Laskin Road location today.
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Raven, Tyler, and De-Asia for their professionalism and attentiveness.
Reservation Issues
Several reviews highlighted problems with reservations being honored, including confirmed bookings being given away and lack of communication regarding vehicle availability.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.
Overall Experience
While many customers reported positive experiences and expressed a desire to return, there were significant complaints about poor service and unprofessional behavior from certain staff members.
Convenience
Customers appreciated the ease of the rental process, including quick pick-up and drop-off, although some faced delays and issues with vehicle readiness.
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Mark L
6 days ago
5.0
This location has been my 'Go To' for rental vehicles for the last five years. Always quick and painless and if there is an issue the staff quickly remedies.
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Mikasa La'Charles
Nov 15, 2025
1.0
Dusty was very short and appeared to have been annoyed when assisting with my concern. His responses appeared to have been condescending as opposed to genuine.
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Jenyce Heath
Nov 14, 2025
5.0
This location is impressive. They are friendly and efficient. 10 out of 10
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Joey Baltz II
Oct 31, 2025
5.0
At 47, this was the first time I've ever needed to rent a car. Enterprise made the process extremely easy and quick. I was in a rental 1.5 hours after my wreck. Turn-in was simple as I didn't have to return the vehicle to the same branch, as there was an Enterprise next to where I purchased my new vehicle. Great experience
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Nina Garces
Oct 15, 2025
1.0
Not sure which was worse, the booking being wrong or the representative whose know-it-all attitude refused to acknowledge that it could’ve been an issue with their website or booking. Complete waste of my morning to not be able to pick up the vehicle needed and have someone being so smug. Condescension gets you nowhere when you work in customer service.