AutoZone Auto Parts

4.5
576 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Holland Rd. in Virginia Beach, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Virginia Beach, VA or call us at (757) 631-8220.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3526 Holland Rd, Virginia Beach, VA
23452, United States

Hours

Reviews

4.5
576 reviews
5 stars
407
4 stars
100
3 stars
28
2 stars
14
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Purnell, Kalah, and Terrell for their exceptional service.

Inconsistent Experiences

While many reviews highlighted positive interactions, several customers reported rude or unhelpful behavior from certain employees, particularly management, leading to mixed experiences.

Problem Solving

Customers appreciated the staff's willingness to go above and beyond to assist with vehicle issues, including battery replacements and troubleshooting, often saving them time and money.

Store Environment

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
  • EW
    E W
    Dec 30, 2025
    5.0
    Purnell is amazing, thank you for the help! He really goes above and beyond and has the best attitude.
  • ID
    Ian Shepherd (Dumuzi)
    Dec 28, 2025
    1.0
    I've never been here but I came in and this person absolutely destroyed me for asking for mailbox stickers. They said hey. How are you? Is there anything I can help you with? And I said hi! Yes do you have boat registration, stickers or mailbox stickers" and she snaps "That's a statement not a question.". And the ENTIRE store just stopped absolutely stunned this person just said that. I very calmly repeated the question"yes, I asked you if you have boating registration stickers or mailbox stickers" and she goes "well as you can see I'm helping a lady and you can try isle 5". I literally do not understand why people are such absolutely evil people to me. Like I was kind of smiling when I walked in. He's full. I had my dog in the truck relaxing day and I walked in in this person talks to me like that. Absolutely cannot believe that this person was ever hired here. Two things make this really stink. First of all, I've been absolutely through the ringer of light. After I turned 18, I suffered a lot because I was a great person and I was always at the top of people's friends list but nobody can predict the future and there were some situations where I got hurt really bad. Through all of that, I still emerged with integrity and my health and more importantly than that, my mental health. I've saved seven people's lives and in one of those people I was digging out of a freezing lake. You know I realize that I happen to be a better person than the types of people that you run across out here. I've also been severely injured in my life. I have had a motorcycle crash that crippled me in a way that I can't get disability for. It would have been better if it broke my neck because at least they would have been able to help me. As it is, it's just a bunch of nerve and soft tissue damage and I spend every day of my life in agony and I choose to have a better attitude than this person. I am the closest thing to a war hero that you can get without a military past. I have saved so many people. I was an aircraft mechanic for years I believe very strongly in the healing power of just having good intentions. And this person is one among many who decide for no reason to just absolutely slay me for walking in a store and asking for a mailbox sticker. No idea why this person went after me but I didn't even react. Part of going through what I've done is you have to learn. I think that this person is either slightly autistic or lack's social skills, but you don't need a public-facing career. She absolutely unloaded on me with her tone and the way that she spoke to me and I think that pretty much anybody who met her could tell you that that's not a good person. She's an alpha personality who wants to run everyone nearby and I'm not run-able. I don't give these lesser people argument but DO NOT step at me like that. This person is absolutely heinous to be around. Now I don't know who walks in that door that deserves to be talked to like that, but I'm not them and you don't get a job.
  • VP
    Vicki Poteat
    Oct 4, 2025
    5.0
    Purnell helped me with checking my oil and got answers about my turbo engine that the dealership wouldn't answer. He was so courteous and I want to give him 10 gold stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟. Thanks Purnell, your service is awesome and appreciated.
  • KR
    kevin russell
    Sep 26, 2025
    1.0
    The manager was the rudest and unhelpful woman I have ever encountered in a retail setting. Wouldn't even give her name. She said it's on the door. Along with several other names. Very unprofessional. I would give no stars if I could.
  • CE
    Conan Eaton
    Aug 16, 2025
    5.0
    Kalah was amazing I came in to ask about a head light and she immediately said hello and how can I help you. With one nice joke in our conversation, she had me open the hood to the car. She came right out and assessed the light and found it to be a lose wire. On my way with a working light and save me a dollar. 5 stars all day!! Thank you kalah!!

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in Virginia Beach?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sundays from 8:00 AM to 9:00 PM.

Does AutoZone Auto Parts offer same-day delivery and in-store pickup?

Yes, AutoZone Auto Parts provides both same-day delivery and in-store pickup services for customer convenience.