Enterprise Rent-A-Car

Reviews

• JL

  J L

  Mar 19, 2026
  2.0
  So, the woman at the front, name started with a K. She was awesome, great service from her and she helped me out with switching the name on a reservation. Friends ID got chewed on by his dog, and couldnt rent it out. So, I drove instead. When I pulled up they had 2 cars on the lot. One was a dodge suv and other one was a Jeep Renegade. We ended up with the Jeep and I opened the door. It smelled like wet dog, was smudge galore, sticky stuff in cup holders. Like it was JUST dropped back off. I let her know, she took it to the "detailer" and when it came back in 15 minutes, it was clean-ish but definitely not detailed. Note i am a detailer by trade and owned a business doing so. He just did a wipe down of the inside and vacuumed a bit. Smudges and spit spray all over the inside of the windshield, and mats were all wet. Wasn't FULLY cleaned. When I got home and popped the trunk it was SOAKED, he sprayed so much fragrance in the trunk, to avoid doing it to the seats. Just for us to NEED the trunk as we are traveling hours away for 5 days. I had to throw towels down to protect my bag from getting stained. I know the smell of spray they used, as its what most detailing shops do. Its meant to be sprayed lightly under the MATS on the carpet. Not soaking the fabric in the back. Its alignment pulls to the left but thats minor in regards to the other issues. When people drop over $500 on a rental, I do expect it to be worth the money. Clean, Quick and Efficient. Safe car and sanitized enviroment. Thats it. I personally will not spend money here again. Friend made this reservation out of convenience. Didnt read the reviews, and here we are. I recommend the Enterprise on Virginia Beach Blvd. Them opening the lynnhaven location was kind of a waste of space of a good building, not gonna lie.
• KG

  Kayvon Gregory

  Mar 13, 2026
  5.0
  Kiara Norman was great.
• JR

  Jose juan Garcia Ruiz

  Feb 11, 2026
  1.0
  Hablan español?
• DS

  D Slam

  Jan 20, 2026
  1.0
  I almost lost my job messing with this place ...please be careful renting from this location ....i reserved a rental went to pick my car up and they had non available mind you i got an email and text alert my car was ready ... the attendants behind the desk was no help and even lied and said they tried to call me but i had no missed call ... i wish i would have got the gentleman`s name that i spoke with because i would have no problem naming him ...either way they were of no help and usually at other places they would try and call around and see if another location had a car but nope didnt do that either ... another lie ... they also said they had cars coming in later they would call me ... I`m still waiting on that call a month later ...so sad ... Again if you can help it do not rent from this place ..
• ML

  Mama Luckey

  Jan 14, 2026
  5.0
  I have had to come here a few times. And the service is always amazing. Ms Kiara is extremely professional and always does her best to get the vehicle that I need. I definitely recommend this location. It is smaller so if you book same day they will have limited vehicle options, if any.