Need a rental car in Virginia Bch, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lynnhaven Pkwy location today.
Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported long wait times and unprofessional behavior.
Reservation Issues
Frequent complaints about cars not being available despite reservations, leading to customer frustration and inconvenience.
Vehicle Condition
Concerns about the cleanliness and odor of rental vehicles, with some customers reporting unpleasant smells and unclean cars.
Communication Problems
Customers noted poor communication regarding reservations and vehicle availability, leading to confusion and dissatisfaction.
JR
Jose juan Garcia Ruiz
Feb 11, 2026
1.0
Hablan español?
DS
D Slam
Jan 20, 2026
1.0
I almost lost my job messing with this place ...please be careful renting from this location ....i reserved a rental went to pick my car up and they had non available mind you i got an email and text alert my car was ready ... the attendants behind the desk was no help and even lied and said they tried to call me but i had no missed call ... i wish i would have got the gentleman`s name that i spoke with because i would have no problem naming him ...either way they were of no help and usually at other places they would try and call around and see if another location had a car but nope didnt do that either ... another lie ... they also said they had cars coming in later they would call me ... I`m still waiting on that call a month later ...so sad ... Again if you can help it do not rent from this place ..
ML
Mama Luckey
Jan 14, 2026
5.0
I have had to come here a few times. And the service is always amazing. Ms Kiara is extremely professional and always does her best to get the vehicle that I need. I definitely recommend this location. It is smaller so if you book same day they will have limited vehicle options, if any.
AM
Amy Morris
Jan 10, 2026
1.0
I never leave reviews but I have to. Very nice people in person….but EVERY time I have called, I’ve been on hold for 45+ minutes. Even an instance someone actually picked up within 5 minutes which was a win, but then he asked if he could put me on a brief hold and again, I waited 45 minutes……sigh
Eventually, I just start calling the Laskin Road location and haven’t had a problem. I would recommend another Enterprise location over lynnhaven especially if you have a day job and don’t have an hour everyday to hope that someone can spare 3 minutes of theirs for a quick question.
Otherwise, cool people in person but I can only assume (and hope) they’re MASSIVELY understaffed 🥲
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