Advance Auto Parts

Reviews

• LA

  lina abdulrhman

  2 days ago
  5.0
  Eric was a GEM and helped me realize my battery was still under warranty saving me $$ in the process! Excellent customer service.
• PB

  Pasha Belat

  Apr 22, 2026
  1.0
  This was one of the most unacceptable customer service experiences I’ve had, and it needs to be addressed. I entered the store looking for a female lead charging post for a Group 31 battery and asked an associate named Laura for assistance. Instead of doing her job, she dismissively pointed at a wall and said “they’re right there.” When I explained that I wasn’t sure which one I needed and asked her to show me, her behavior escalated. She threw her hand up, pointed again, and snapped “ THEY’RE RIGHT THERE!” in an aggressive and hostile tone. This was not just unhelpful—it was outright disrespectful. There was no attempt to assist, no basic professionalism, just attitude and dismissal. When I asked to speak with a manager, she pointed to the next register and walked away. No accountability, no effort to resolve the situation. That alone speaks volumes about the level of training and oversight at this location. Herbert, the manager, was assisting another customer and claimed he did not witness the interaction. After I explained what happened, he was at least able to locate the correct item. While I appreciate that, it does not excuse the behavior that led to this escalation in the first place. There is no excuse for an employee to treat customers this way for asking a basic question. This reflects poorly on the entire store. I will be escalating this to corporate, as this kind of conduct should not be tolerated in any professional retail environment.
• F1

  Fronzy 101

  Mar 10, 2026
  5.0
  I went in here yesterday during work because my car battery was not able to hold charge and immediately was greeted with courtesy and professionalism by a sales rep named Dave, he not only was able to find what I was looking for but went above and beyond to help me get the item installed in the best way possible. This location will definitely be my Prime and Dave will be my go-to guy.
• CB

  Caitlin Botting

  Mar 3, 2026
  5.0
  My car battery died right before school pickup and I called here for a quick replacement after a jump. The team here were professional and super helpful. They took extra time to check and make sure my battery was still under warranty even though I bought it from a different shop. Replaced it for me right in the parking lot. Would absolutely come back here again with my car issues!
• RS

  Riley Shackelford

  Feb 26, 2026
  5.0
  I stopped by this location to pick up an online order and the man at the front register, Mr. David, was extremely kind, knowledgeable and helpful. He gave me advice on my situation with my car and even hopped on the phone with the mechanic I was dealing with to ask questions regarding the issues with my vehicle. May God bless him. I will not forget the kindness and patience he displayed. My experience at this location was amazing.

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